U.S. Air Force Senior Airman Iain Stanley, Joint Task Force public affairs journeyman, interviews U.S. Army SSG, Monell, Joint Task Force call center action officer, during an episode of Task Force Tales at Scott Air Force Base, Illinois, Sept. 5, 2025. The segment highlights Monells, experiences and insights while serving with the PCS Joint Task Force. (U.S. Air Force video by Senior Airman Iain Stanley)
SCOTT AIR FORCE BASE, Ill. – The Permanent Change of Station Joint Task Force (PCS JTF) collaborated with U.S. Transportation Command (USTRANSCOM) and its subordinate organizations to help service members and Department of War (DoW) civilians recover and resolve household goods claims that became stalled following the termination of HomeSafe Alliance, the prime contractor of the Global Household Goods Contract (GHC).
As PCS peak season comes to a close, the Permanent Change of Station Joint Task Force is changing the hours of the call center on Sept. 26 from 24/7 to Monday through Friday, 8:00 AM to 5:00 PM CDT.
