Photo By Senior Airman Keira Rossman | Audience members speak with panelists during the Permanent Change of Station Joint...... read more read more
The Permanent Change of Station (PCS) Joint Task Force met with movers, shippers and logistics providers during Industry Day on Aug. 12, 2025, to gather input on improving the Household Goods (HHG) Relocation Program.
Industry Day gave representatives from private industry the opportunity to share insights, challenges and innovations directly with Department of Defense leaders. The event aimed to generate solutions that address timeliness, trust, accountability and modernization in the HHG program.
“I understand that for some, household goods might not sound like the most glamorous part of the Department of Defense, but I assure you, it is absolutely critical to the morale and readiness of our force,” said Maj. Gen. Lance Curtis, PCS Joint Task Force commander.
Industry representatives discussed four key problem areas: innovative commercial practices; workforce incentivization; issues with program structure, pricing and claims; and broader industry ideas. The PCS Joint Task Force’s personnel documented each recommendation to help inform the task force’s report to the Secretary of Defense, which is due Sept. 5, 2025.
The PCS Joint Task Force emphasized a fair, consistent and reasonable approach to reform that incorporates clear standards and consequences for performance. Officials encouraged industry partners to share best practices in sustainable pricing, technology integration, workforce retention and peak-season management.
“We are looking for partners who understand the unique challenges faced by military families, who are committed to providing exceptional service, and who are willing to
embrace new technologies and best practices,” Curtis said. “We need your expertise in logistics, supply chain management, customer service, and technology to revolutionize the way we handle household goods moves.”
Industry participants have until Aug. 18 to submit up to five pages of recommendations to transcom.scott.tcaq.mbx.pp-ghc-contract-admin@mail.mil.
The PCS Joint Task Force recently launched a 24/7 call center to support service members, Defense Department civilians, and their families with government household goods moves. Accessible via (833) MIL-MOVE, PCSCallCenter@mail.mil, or the PCS Joint Task Force Spotlight webpage, the center assigns trained military personnel to take ownership of each case, provide consistent updates, and ensure issues are resolved.
The call center operates worldwide, offering assistance across time zones and addressing a broad range of PCS concerns. Established as part of Defense Secretary Pete Hegseth’s reforms to the Defense Personal Property Program, the call center reflects the PCS Joint Task Force’s mission to reduce relocation stress and improve the quality of life for military families.
"This is an opportunity to make a real difference in the lives of our service members and their families,” Curtis said. “By working together, we can transform the Household Goods Program into a model of efficiency, reliability, and customer satisfaction."
| Date Taken: | 08.13.2025 |
| Date Posted: | 08.13.2025 10:52 |
| Story ID: | 545490 |
| Location: | SCOTT AIR FORCE BASE, ILLINOIS, US |
| Web Views: | 61 |
| Downloads: | 0 |
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