Story by Roan Smith | Walter Reed National Military Medical Center | 02.04.2026
Months after proactive booking was introduced at Walter Reed National Medical Military Center, early results show the approach is improving how specialty care referrals are processed, scheduled and managed across multiple departments....
Story by Roan Smith | Walter Reed National Military Medical Center | 01.26.2026
Walter’s Way did not begin as a finished program. It began as a provider-led vision shaped by multiple clinicians, including Deputy Director for Medical Services U.S. Army Lt. Col. Elizabeth Simmons, one of the original leaders who helped spearhead the model at Walter Reed National Military Medical Center....
Story by Roan Smith | Walter Reed National Military Medical Center | 01.13.2026
At Walter Reed National Military Medical Center, timely access to care can mean the difference between delayed treatment and peace of mind. For the Hematology-Oncology Department, that urgency has shaped daily operations for more than a decade, aligning seamlessly with the Walter’s Way access-to-care model....
Story by Roan Smith | Walter Reed National Military Medical Center | 01.06.2026
Walter Reed National Military Medical Center is seeing early gains from Walter’s Way, a new access-to-care model designed to make it easier for patients to get the right care at the right time. While the initiative is still being evaluated, early data and feedback suggest the changes are improving patient experience, appointment access, and clinic efficiency....
Story by Roan Smith | Walter Reed National Military Medical Center | 12.11.2025
Walter Reed National Military Medical Center’s new approach to medical care begins with Walter’s Way and continues with the voices of those who use it every day. This model is transforming the patient and staff experience through improved flexibility, easier access to care, and a renewed focus on whole-person wellness....
Story by Roan Smith | Walter Reed National Military Medical Center | 12.01.2025
Walter Reed National Military Medical Center is making it easier for patients to schedule specialty care appointments with a new system called proactive booking. This new method is a more efficient and simplified process designed to get patients seen faster....
Story by Roan Smith | Walter Reed National Military Medical Center | 11.25.2025
Walter Reed National Military Medical Center is transforming the way patients access care with the launch of Walter’s Way, a unified system designed to simplify and enhance every step of the patient experience....
Story by Roan Smith | Walter Reed National Military Medical Center | 11.17.2025
BETHESDA, Md. — Walter Reed National Military Medical Center has launched Walter’s Way, a new approach to patient care designed to make scheduling appointments easier, faster, and more personal for active-duty service members, retirees, and their families....
