By Iris Hoehenberger, Wiesbaden ICE Program Manager
WIESBADEN, Germany — From processing official orders and moving into on-post housing to visiting the dining facilities or enrolling children in youth sports, every member of the USAG Wiesbaden community interacts with garrison services daily.
Behind every counter, desk, and service call is a dedicated team committed to operational readiness and quality of life. However, maintaining high standards requires ongoing communication between the community and leadership—and the Department of Defense’s Interactive Customer Evaluation (ICE) system serves as the installation’s primary engine for that dialogue.
Why Submitting Feedback Matters
Justifying Resources and Services
Customer...
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