Photo by Carol Vernon | U.S. Army Corps of Engineers, Sacramento District | 01.25.2018
Heidi Simko has been at the call center for about 20 days. She left behind a son who still lives with her, a boyfriend, a three-legged Yorkie, a one-eyed cat, two snakes – one that she found as a baby and hand fed -- and another dog that is deaf and blind, (I could not make this up.) During her time at the call center, she handles 25 to 30 incoming calls, makes 15 to 20 call outs and......
Photo by Carol Vernon | U.S. Army Corps of Engineers, Sacramento District | 01.25.2018
Amber Machado takes calls throughout her 12-hour day from residents at the Sonoma Recovery Field Office in Santa Rosa, California. She has been in the call center the longest at 41 days. In her regular life, she is a park ranger. She left her wife and eight-year-old daughter behind to assist in this mission....
Photo by Senior Airman Tryphena Mayhugh | 86th Airlift Wing | 10.13.2017
U.S. Air Force Staff Sgt. Alberto Garcia, 86th Civil Engineer Squadron lead firefighter, dedicated hours of his time volunteering at the American Red Cross’ call center established at Ramstein Air Base, Germany, to lend a hand to the relief efforts in Puerto Rico for victims of Hurricane Maria. Garcia was born and raised in Puerto Rico, and feeling powerless to help his mother, sister, and......
Photo by Timothy Hale | U.S. Army Reserve Command | 01.14.2013
Army Reserve computer tech support experts answer calls during the Enterprise Email Migration at the U.S. Army Forces Command and U.S Army Reserve Command headquarters, Jan. 14, 2013, at Fort Bragg, N.C. Starting in January and February, email accounts for Army Reserve soldiers and civilians, as well as government contractors associated with the Army Reserve, will be changing. The Defense......
Photo by Timothy Hale | U.S. Army Reserve Command | 01.14.2013
Army Reserve computer tech support experts answer calls during the Enterprise Email Migration at the U.S. Army Forces Command and U.S Army Reserve Command headquarters, Jan. 14, 2013, at Fort Bragg, N.C. Starting in January and February, email accounts for Army Reserve soldiers and civilians, as well as government contractors associated with the Army Reserve, will be changing. The Defense......
Photo by Timothy Hale | U.S. Army Reserve Command | 08.08.2012
Marie Obiekwe, the Army Reserve Family Programs Fort Family Outreach & Support program manager, keeps watch during an overnight shift at the U.S. Army Reserve Command headquarters on Fort Bragg, N.C., Aug. 8, 2012. The Fort Family telephone call center is manned 24 hours a day, seven days a week, 365 days year to answer questions from soldiers and family members or to make outreach calls to......
Photo by Sgt. 1st Class Joel Quebec | U.S. Army Reserve Command | 08.08.2012
Shawn Enojado, an Army Reserve Fort Family Outreach & Support specialist at Fort Bragg, N.C., searches the internet for helpful resources during his overnight shift, Aug. 8, 2012. The Fort Family telephone call center is manned 24 hours a day, seven days a week, 365 days year to answer questions from soldiers and family members or to make outreach calls to find out what their needs are - if any....
Photo by Sgt. 1st Class Joel Quebec | U.S. Army Reserve Command | 08.08.2012
Toundred Bond, an Army Reserve Fort Family Outreach & Support specialist at Fort Bragg, N.C., inputs information in a database during her overnight shift, Aug. 8, 2012. The Fort Family telephone call center is manned 24 hours a day, seven days a week, 365 days year to answer questions from soldiers and family members or to make outreach calls to find out what their needs are - if any....
