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NORFOLK, Va. -- Lincoln Military Housing announced, Dec. 11, an 8-point plan of immediate actions to alleviate resident’s current concerns about conditions in the LMH’s homes in Hampton Roads.
The announcement was made during a meeting with concerned military families, Sen. Mark Warner, Rep. Scott Rigell, Rep. Robert “Bobby” Scott and U.S. Navy officials.
Lincoln Military Housing announced, Dec. 11, an 8-point plan of immediate actions to alleviate resident’s current concerns about conditions in the LMH’s homes in Hampton Roads.
The announcement was made during a meeting with concerned military families, Sen. Mark Warner, Rep. Scott Rigell, Rep. Robert “Bobby” Scott and U.S. Navy officials.
“We greatly appreciate Sen. Warner’s and Rep. Rigell and Scott’s continued commitment to our military. We share the common goal of making the care, comfort and safety of our residents the top priority,” Jarl Bliss, President of LMH said in a news release. “His actions, along with the efforts of the legislators in attendance today have garnered our full attention. We are committed to working with members of the Virginia delegation, and the Navy, to do what is best for our military families. In keeping with that commitment, Lincoln is taking this opportunity to announce a sweeping series of new initiatives – proactive steps that will have an immediately positive impact for our residents.”
The housing concerns have also become a priority for the regional commander, who immediately communicated with LMH management to better understand the facts and circumstances and to ensure that LMH is being responsive to the resident’s needs in terms of providing safe and secure housing for service members and their families.
“It is important to me that you and your family feel safe and secure in your home and neighborhood,” Rear Adm. Tim Alexander, Commander, Navy Region Mid-Atlantic said in a letter to military family housing residents. “To that end, I want to take a moment to let you know that the Navy family team is here to support you.”
Alexander stated that he will remain engaged with LMH to identify and resolve any concerns that residents may have regarding mold and/or maintenance repair issues.
“As the regional commander, I promise you the Navy Region Mid-Atlantic staff is engaged to make sure our military families are satisfied with the outcomes and aware of all resources available to resolve housing issues.”
LMH’s 8-point plan included the following:
• Appointed a full-time Chief Customer Service Officer (CCSO) for its Mid-Atlantic family housing on Dec. 9.
• Will recruit a current resident of LMH housing in Hampton Roads to serve as a family housing advocate with unlimited direct access to the CCSO.
• Put in place a new toll free number (855) LMH-4YOU (855-564-4968) for residents with issues or concerns they feel need to be addressed.
• Effective immediately and at the company’s expense, LMH will offer a mold inspection using certified independent mold inspectors designated by the Navy to any resident who requests the service.
• A task force of special LMH maintenance teams and Navy personnel was deployed to conduct interior life safety and water intrusion inspections of all Hampton Roads homes.
• Will hire an independent, licensed professional engineering firm to survey the condition of aged building exteriors and address any systemic issues that could result in water infiltration.
• Has hired respected and recognized experts to conduct a top-to-bottom review of current LMH maintenance and communication policies and procedures. The conclusions of this analysis will be reported directly to senior LMH management, the CCSO and the Navy.
• Update training for all Lincoln maintenance teams to ensure that they properly communicate with residents.
The Mid-Atlantic region staff is asking for resident’s support in resolving and identifying housing issues. If you live in a PPV home and have concerns, your first touch point is with your community management team, the LMH staff. If your issue is not resolved to your satisfaction, contact the family housing counselors at the Navy Housing Welcome Center at (800) 628-7510. If you live on the Peninsula, please call 847-7806.
These counselors will advocate on your behalf with your community management team until your issue is resolved. Additionally, do not hesitate to use your chain of command – they have direct access back to the Mid-Atlantic region staff and are a great resource. To help give residents the resources they need, a listing of all the LMH numbers will be sent out to all residents this week.
“You and your family have my assurance that I, along with my dedicated team of professional staff of active duty and civilians, will continue to monitor the situation and quickly address any unresolved issue you may have,” said Alexander.
| Date Taken: | 12.15.2011 |
| Date Posted: | 12.16.2011 11:04 |
| Story ID: | 81482 |
| Location: | NORFOLK, VIRGINIA, US |
| Web Views: | 163 |
| Downloads: | 0 |
This work, LMH, Navy take steps to address PPV housing concerns, by David Todd, identified by DVIDS, must comply with the restrictions shown on https://www.dvidshub.net/about/copyright.
