Photo By Tech. Sgt. Monica Roybal | Retired U.S. Army Staff Sgt. Ron Henry, U.S. Army Casualty Assistance memorial affairs...... read more read more
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Fort Eustis Gold Star and next-of-kin survivors will find it easier to visit the installation due to a new process that went into effect January 1, 2020.
The new survivor’s access policy allows qualified survivors to more easily gain access to the installation and travel on post without an escort to attend events, view memorials, receive services and similar activities using their survivor’s access card.
“The Army values people, especially our Gold Star spouses and family members,” said Lt. Gen. Douglas Gabram, commanding general, U.S. Army Installation Management Command. “This change allows them to more easily receive the benefits and services to which they are entitled, and helps enable them to remain connected to the Army.”
Eligible survivors are those who meet the criteria to receive the Gold Star lapel button or Gold Star Next-of-Kin Lapel Button, including widow or widower, parent, child, stepchild, child through adoption, brother, half-brother, sister and half-sister.
Eligible survivors may apply for and receive a survivor’s access card through the Fort Eustis Visitor Center.
Among the services available to Gold Star spouses and next-of-kin family members is the Army Survivor Outreach Services program, which provides dedicated and comprehensive support through a network of civilians serving as advocates for survivors. SOS staff can assist survivors to access benefits available to them at their local installation, such as career and financial counseling.
To track survivors’ feedback on the new process, the Interactive Customer Evaluation survey added new questions to help determine customer satisfaction with outreach efforts.
The new process resulted from Section 626 of Public Law 115-232, the John S. McCain National Defense Authorization Act for Fiscal Year 2019. The law recognizes survivors as having a valid requirement for long-term, unescorted access to Army installations.
Survivor’s access cards will be consistent across the Army and will be valid for one year. DOD leaders are determining policy to provide reciprocity for survivor’s cards across all services.
For more information on Survivor Outreach Services, visit
https://www.armymwr.com/programs-and-services/personal-assistance/survivor-outreach.
| Date Taken: | 03.10.2020 |
| Date Posted: | 03.10.2020 14:52 |
| Story ID: | 364896 |
| Location: | JOINT BASE LANGLEY-EUSTIS, VIRGINIA, US |
| Web Views: | 27 |
| Downloads: | 0 |
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