Photo By Petty Officer 1st Class William Phillips | Rahel Mangestah, Navy Lodge guest services lead, was recognized for outstanding...... read more read more
It was a busier than normal day in the lobby at the Navy Lodge onboard Naval Support Activity Bethesda (NSAB), but nothing that seemed out of the ordinary to guest services lead Rahel Mangestah.
She’s used to helping guests as part of her job, but one person noted in a letter that she went above and beyond what was expected. The letter described how the lobby was full of people who needed help.
“She was on the phone, there was a pizza delivery person in the lobby and an elderly couple was waiting to check in and then myself,” the letter writer wrote. “Then a young veteran came to the lobby to pick up his pizza. He was new to his wheelchair and was having trouble maneuvering the chair and holding his pizza.
“Rahel immediately took charge of the situation. She quickly finished the phone conversation, she came around the desk and shook hands with the elderly couple, showed them the coffee and said ‘I’ll be right back,’ and told them no matter who came in while she was gone, no matter how many times the phone rang, the elderly couple was next. It was amazing at how she put their mind at ease and made them feel not only important but secure.”
After assisting the letter writer with a reservation, she told the veteran, “Let me assist you, we’re family here” where she took the pizza and walked with the veteran to his room.
The Navy Lodge recognized Mangestah with a plaque and a gift certificate for her exceptional customer service July 28, but Mangestah credited the other Navy Lodge employees, saying “I could do nothing that I’m doing without everybody here.”
“It’s nice to be acknowledged sometimes, in an industry where you have so many issues coming at you at once,” she said. “It’s nice to be appreciated.”
Mangestah, who’s worked at the Navy Lodge for three years, said she remembers that day but said she didn’t think that she was doing anything out of the ordinary.
“I just thought that it was a typical day for me where it just happened to be a little bit busier,” Mangestah said.
Anna Herrera-Ruiz, Navy Lodge Bethesda general manager, said Mangestah exemplifies “the spirit of hospitality” and put into action Navy Lodge Bethesda’s mission to ensure warfighters have a caring environment for healing and wellness.
| Date Taken: | 08.04.2016 |
| Date Posted: | 08.05.2016 08:43 |
| Story ID: | 206181 |
| Location: | BETHESDA, MD, US |
| Web Views: | 30 |
| Downloads: | 0 |
This work, Navy Lodge Employee Recognized for Exceptional Customer Service, by Andrew Damstedt, identified by DVIDS, must comply with the restrictions shown on https://www.dvidshub.net/about/copyright.
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