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    Tag: Lt. Col. Michael A. Ortiz
    Type: news
    • Disruptive innovators: Partnership with Silicon Valley to optimize Air Force HR service delivery

      Courtesy Story   |   HQ Air Reserve Personnel Center   |   10.07.2015

      Headquarters Air Reserve Personnel Center, Denver, is a Human Resource Management Center that serves over 1.3 million active, Reserve, Guard and retired Airmen. ARPC, since its establishment in 1954, has consistently exploited technology in order to provide the best service to generations of American Airmen. This started in the 1950s with an RCA 501 Electronic Data Processing system, the first......

    • Changing the paradigm to HRM customer service

      Courtesy Story   |   HQ Air Reserve Personnel Center   |   09.15.2015

      In July 2015, Lt. Col. Michael A. Ortiz authored a groundbreaking article entitled "Dream Big: Air Force personnel must keep pace with today's digital customer." The article chronicled Headquarters Air Reserve Personnel Center's crusade to improve customer and agent experience by harnessing industry leading technologies and using them to create a personnel enterprise information technology......

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