Fort Riley DEERS Office Named 2025 U.S. Army Site of the Year
Photo By Quinn O'Hara |
Members of the U.S. Army Garrison Fort Riley Command Team, Fort Riley DEERS office,......read moreread more
Photo By Quinn O'Hara | Members of the U.S. Army Garrison Fort Riley Command Team, Fort Riley DEERS office, and Army Project Office teams pose with the 2025 U.S. Army Site of the Year award Wednesday, June 24, 2026, at Fort Riley, Kansas. The award recognized the Fort Riley DEERS team for exceeding Army standards in customer service and efficiency.
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Fort Riley DEERS Office Named 2025 U.S. Army Site of the Year
Fort Riley, Kan.
The U.S. Army Human Resources Command’s Army Project Office named Fort Riley’s Defense Enrollment Eligibility Reporting System (DEERS) office the 2025 U.S. Army Site of the Year on Wednesday, June 24, 2026, for excellence in customer service, efficiency, utilization, and community outreach.
Across the Army, DEERS offices are responsible for creating and adjusting ID cards, processing TRICARE enrollments, filing retiree benefits and other forms, and more for Soldiers, civilians, contractors, and their families. These mission critical services require considerable attention to detail and efficiency. Army Project Officer Michael Dotson said the Fort Riley DEERS office goes above and beyond these requirements.
“In 2025 the Army had 876 ID card facilities. This one is the best one out of that 876,” said Dotson. “The fact that they received over 213 positive [Interactive Customer Evaluation program] comments, almost one every work day, that’s amazing. Most sites only get two a year.”
The Fort Riley DEERS team produced 62 ID cards a day in 2025, well beyond the Army standard of 20 cards a day. They also provide additional services beyond Army requirements including notary services and training for brigade S1s about Soldier in-processing.
“The cost savings that’s provided back to the Army due to the efficiency of this team executing ID cards at three times the rate of the average installation, it’s pretty phenomenal,” said Fort Riley Garrison Commander Col. Jerry Nunziato. “It’s a great recognition for a team that’s been working really hard throughout 2025.”
