OAK HARBOR, Wash. — Naval Health Clinic Oak Harbor is improving pharmacy access for
beneficiaries through the combined use of the Q-Anywhere text notification system and
ScriptCenter prescription pickup kiosk, streamlining the refill and pickup process while reducing
wait times inside the clinic.
Q-Anywhere allows patients to join the pharmacy queue remotely by texting the clinic, enabling
staff to prepare prescriptions before a patient arrives. Beneficiaries can begin the process by
texting 833-564-3544, helping reduce congestion in waiting areas, reducing wait times, and
improving overall patient flow within the clinic.
ScriptCenter provides a secure, self-service option for prescription pickup, allowing eligible
patients to retrieve medications at their convenience without waiting in line at the pharmacy
counter. Hospital Corpsman 3rd Class Mitchell Swanson, who is assigned to NHCOH as a
pharmacy technician, described the ScriptCenter lockers, “It is just like the online shopping
pickup lockers,” he explained. “You order it, we put it in one of the lockers, and you come pick it
up whenever you want.”
“Within the Q-Anywhere process, ScriptCenter is a pickup option that can be selected.” He said.
“The two systems together help to expand access to care while supporting operational efficiency
and readiness.”
“The integration of these tools helps us meet patients where they are and provide timely,
convenient access to medications,” said Greta Mattews, another pharmacy technician here at
NHCOH. “Improving pharmacy access directly supports the health and readiness of our force
and the well-being of our families.”
Clinic leaders said the effort reflects an ongoing commitment to modernize patient services while
maintaining reliable, mission-focused care delivery.
“Every improvement that reduces barriers to care strengthens our ability to support sailors and
beneficiaries,” said Matthews. “Q-Anywhere and ScriptCenter help ensure our pharmacy
services remain accessible, efficient and responsive to the community we serve.”
By pairing remote check-in with secure self-service pickup, the clinic aims to make obtaining
prescriptions faster, simpler and more predictable for patients.
| Date Taken: |
02.17.2026 |
| Date Posted: |
03.06.2026 16:53 |
| Story ID: |
559587 |
| Location: |
OAK HARBOR, WASHINGTON, US |
| Web Views: |
36 |
| Downloads: |
0 |
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