Courtesy Photo | The Fort Bragg Housing Services Office wants to ensure Service Members know they have...... read more read more
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(Courtesy by Jessica Taylor, Housing Manager, Fort Bragg Housing Services Office)
FORT BRAGG, N.C. – The Fort Bragg Housing Services Office wants to ensure Service Members know they have an off post rental support at their convenience through the installation’s Housing Services Office during the 2025 permanent change of station season levels out.
HSO is part of the Garrison’s Directorate of Public Works and assists military personnel and their Families with all their on-and-off-post housing needs to ensure housing needs are supported.
Reporting to the HSO is a requirement for all service members as part of the PCS in and out process. However, despite this requirement many service members are unaware of the services HSO provides.
“Fort Bragg has an extensive amount of service members who are off post renters,” said Carrie Nix, Fort Bragg HSO, Housing Manager. “In many cases, when I am interacting with a service member during their out-processing brief, it is discovered many have had or still are experiencing an unresolved off post matter. These unresolved matters range anywhere from unanswered work orders, excessive security deposit withholdings, and landlords not adhering to the Servicemembers Civil Relief Act for a successful termination of any lease obligations.”
Off-post rental support is one of the many services the HSO provides. The services available include knowledge on the Basic Allowance, housing regulations, landlord and tenant laws, building and housing codes, local needs and market conditions, knowledge of the landlord presence in North Carolina, home search guidance on-and-off post, area orientation, reviews of housing listings, lease reviews, in-and-out processing, school information, utility waivers, and more. As a result, the off post rental guidance is a valuable resource.
Spc. Jaeveous Hardy recently experienced firsthand the value of HSO’s support.
“I came into the Housing Services Office at the Soldier Support Center and was greeted by Mrs. Jessica Taylor,” Hardy shared. “She helped me with an off-post housing issue where Nest Managers Property Management refused to accept my military retirement orders as valid grounds to terminate my lease early. They were charging me a $2,100 break lease and re-marketing fee.”
Fort Bragg HSO, Housing Manager, Jessica Taylor, immediately took action, requesting the property manager’s contact information and sending them the relevant legal guidance.
“Even after she emailed them the laws, they still resisted,” Hardy said. “But after considering their legal exposure, they privately messaged me to say they would remove all charges.”
Hardy emphasized the impact of Taylor’s intervention.
“If Mrs. Taylor hadn’t stopped what she was doing and taken immediate action, I don’t believe my family and I would’ve had the knowledge to resolve the dispute. She clearly cares about Soldiers and takes her job seriously. My wife and I can’t thank her enough for the peace she brought us today. We’re forever grateful.”
For more information about the Fort Bragg Housing Services Office call 910-396-1022.
Or visit the Housing Services Office in the Basement of the Solider Support Center.
| Date Taken: | 09.05.2025 |
| Date Posted: | 09.05.2025 11:17 |
| Story ID: | 547314 |
| Location: | FORT BRAGG, NORTH CAROLINA, US |
| Web Views: | 15 |
| Downloads: | 0 |
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