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    Eisenhower Army Medical Center now live with MHS-Genesis, DHA rollout marks half-way point



    Story by David White 

    Dwight D. Eisenhower Army Medical Center

    David M. White
    Public Affairs Office
    Eisenhower Army Medical Center

    Eisenhower Army Medical Center’s transition to electronic health records – MHS-Genesis – is now live, marking the half-way point in the Military Health System’s enterprise-wide record-keeping protocol roll out.
    “We’re excited about the benefits of this new system,” said EAMC Commander Col. Heidi Mon during the opening stages that began Saturday, June 11.

    “Over the past 15 months, we have plowed the tough ground and focused on enabling a smooth transition though we expect some bumps, hairpin curves, and frustration,” she said. “Ultimately, we expect the new electronic health record to improve our healthcare processes, but the learning curve is steep right now.”

    Due to the major transformation to MHS-Genesis, wait times for appointments and prescription pickups are expected to be longer than usual. Information about how to access care if an appointment isn’t available has been shared through social media platforms, telephone messages, Eisenhower’s web page and through unit leadership across Fort Gordon. We ask our beneficiaries to have patience with us as we master the new system. Providers at all DOD facilities will continue to have access to electronic files whether those records are stored in the new health record (MHS-Genesis), existing digital records, or electronic health records from community providers.

    What patients need to know:

    MHS-Genesis, the new electronic health record for the Military Health System, provides enhanced, secure technology to manage your health information. MHS-Genesis integrates inpatient and outpatient functions that will connect medical and active-duty dental information across the continuum of care, from the point of injury to the military treatment facility. This includes garrison, operational, and en route care, increasing efficiencies for patients and healthcare professionals.

    Key benefits
    Through the MHS-Genesis Patient Portal, you can:
    View your health information

    Exchange secure messages with your care team

    Request prescription renewals

    View notes from your clinical visits and certain lab/test results, such as blood tests

    Request medical and active-duty dental appointments

    Complete a pre-visit active-duty dental health questionnaire online
    Look up information related to your health concerns and medications

    Access MHS-Genesis Patient Portal visit:
    For questions on how to sign up for the Patient Portal, or obtaining a DS Logon, please call the Defense Manpower Data Center at: 800-538-9552.

    For information about MHS-Genesis, visit

    To register for and access MHS-Genesis Patient Portal, visit MHS GENESIS Patient Portal.

    If you do not have a common access card (CAC) or a My Pay account, you will need to create a DS Logon account to access the MHS Genesis Patient Portal.

    To ensure MHS-Genesis can confirm your identity and provide the highest levels of cyber security and safeguards of your health information, you will be required to complete a brief verification process. You will be provided three minutes to complete a four-question quiz to verify your identity. Responses may include providing your DoD ID number (found on your military ID card), and some personal information including financial questions and past addresses.

    You will create your MHS-Genesis Patient Portal password in the online registration process. A new password will need to be created every 180 days.

    Once you have successfully created your DS LOGON, click on "Upgrade to Premium Account” to upgrade your account to Premium Access to view your health information. There is no cost to upgrade your account.

    For assistance, call the Defense Manpower Data Center at 800-538-9552.



    Date Taken: 06.13.2022
    Date Posted: 06.13.2022 16:17
    Story ID: 422783
    Location: FORT GORDON, GA, US

    Web Views: 373
    Downloads: 0