Self-help, service orders important for maintaining “Our Home in Germany”

Courtesy Photo | A new leaf vacuum and shredder is just one of the tools the self-help store offers to help residents with fall clean up.  

WIESBADEN, GERMANY

10.17.2019

Story by Emily Jennings  

U.S. Army Garrison Wiesbaden   

WIESBADEN, Germany -- To ensure all leaves are in their proper place on the ground for pick-up, fall clean up is scheduled a bit later this year, the week of Dec. 2-6. However, residents are welcome to visit the self-help store any time of year to find the tools they need to clean up around the neighborhood.
One of the newest items available for use is a walk-behind leaf vacuum and shredder. SHIP store staff will provide a quick how-to on the vacuum and transport it to and from housing for use. The store also has rakes, brooms, lawnmowers, shears, pressure washers and lawn waste bags to help with clean up.
Besides outdoor implements, the SHIP store also has numerous tools residents can use to complete minor repairs indoors. Lightbulbs, shower hooks, hand tools, screens, curtain clips, paint and painting tools, plungers and faucet aerators are just a few of the items available.
The SHIP store, Bldg. 7802 on Hainerberg, is accessible through the Post Exchange parking lot and is open Tuesday through Friday from 8 a.m. to noon, and Saturdays from 8 a.m. to noon.
For larger issues
For repairs that can’t be completed with items from self-help, residents can enter service orders through the customer service line at DSN 548-HELP (4357) or [phone]-4357.
This year to date, Directorate of Public Works staff have completed 5,480 minor repairs in housing. These repairs include things such as clogged toilets, broken tiles and fixtures. Here’s how it breaks down:
Neighborhood Number of service orders Repair costs
Aukamm 1,540 $260k
Clay 1,852 $280k
Crestview 542 $83k
Hainerberg 1,546 $283k

No matter how small they believe the issue to be, residents should submit a work order if it’s not something that can be fixed through the SHIP store. If it’s an emergency after hours, the same number will get residents to on-call personnel. A small drip or leak can turn in to a much larger problem if left unattended.

• Date Taken: 10.17.2019
• Date Posted: 10.24.2019 04:06
• Story ID: 348987
• Location: WIESBADEN, DE