Peak season notice from your Quantico Personal Property Office (PPO)

Photo By Frances Seybold | PPO employees Warren Holmes, Melinda Rogers, Romelia Allen and Gunnery Sgt. Catherine Wilcher.  

QUANTICO, VA, UNITED STATES

03.22.2018

Story by Frances Seybold 

Marine Corps Base Quantico

Customers are strongly encouraged to create their shipment in Move.Mil as soon as possible after receiving orders. The peak moving timeframe is June 15 to July 15. We encourage customers to schedule their move before or after the “peak” whenever possible and be flexible in arranging their pack/pickup dates. Customers should understand their dates are not confirmed until their shipments have been awarded to a Transportation Service Provider (TSP) and the TSP has contacted them and performed a pre-move survey to finalize the actual pack, pickup and any necessary adjustments to the required delivery date (RDD).
Customers are to ensure orders are valid and lines of accounting are accurately transcribed into the Defense Personal Property System (DPS), found in move.mil, to support successful awarding of shipments. Customers should upload orders into the DPS system prior to submitting their application. If for any reason this cannot be done by the customer, customers are to provide a copy of their orders to their serving Personal Property Office or Personal Property Shipping Office (PPO/PPSOs) to upload into DPS.
Customers have the option to personally procure their move in accordance with branch of service processes for movement and reimbursement. The move.mil website has a weight estimator tool to assist customers with estimating the weight of their household goods. This tool is very useful for customers to use during the planning phase of their moves.
Customers are authorized 90 days of storage once their shipment arrives at destination or it can be stored at origin if authorized. When Storage-in-Transit (SIT) is used at origin, customers will be counseled to contact their origin (preferred) or destination PPSO when they have a delivery address so the PPSO can schedule delivery out of SIT.
Customers may submit an inconvenience claim directly to the TSP when their shipment fails to be picked up on time (agreed upon date) or delivered on or before the required delivery date (RDD) as reflected on the Bill of Lading (BL). When the shipment fails to be picked up on time or delivered on or before the RDD, TSPs should initiate the inconvenience claim process with the customer. Inconvenience Claim pamphlets can be found at www.archive.move.mil.
Customers needing to file a claim for damage should work directly with their TSP to resolve their claim. Damage claims should be submitted directly in DPS. The www.archive.move.mil and www.move.mil sites provide guidance (video/slides) for the customer on how to file a claim in DPS. Customers who are unable to successfully resolve claims with the TSP should elevate their claim to the Military Claims Office for assistance. As a reminder, this year the claims liability rules were updated to require TSPs to acknowledge receipt of a claim in 15 days. Also, customers MUST notify the TSP through DPS of loss and damage within 75 days of delivery. The date of delivery does not count toward the 75 day limit.
The customer is encouraged to follow up with the original PPO/PPSO rep if issues arise. The Quantico PPO is open Monday through Fri 8 a.m. to 4:30 p.m.
Select services are provided during the following times:
Move.mil application signatures are conducted on Mondays, Tuesdays, Wednesdays, and Fridays from 8 to 11 a.m.
Students attending The Basic School (TBS), Infantry Officer Course (IOC), Expeditionary Warfare School (EWS) and Officer Candidates School (OCS) are encouraged to make arrangements on Thursdays between 8 a.m. and 3 p.m. Thursdays are set aside for student support.
Personally Procured Move Claim submissions are on Wednesdays and Fridays from 1 p.m. to 3:30 p.m..
The Quantico PPO does not take walk-ins after 3 p.m. on Tuesdays and Thursdays.
The scales are open Monday through Friday 8 a.m. to 3:30 p.m. The scales are located outside in the parking lot near the PPO building, which is between buildings 2009 and 2011.There is no charge for weight tickets.

• Date Taken: 03.22.2018
• Date Posted: 03.23.2018 12:29
• Story ID: 270398
• Location: QUANTICO, VA, US