Subscribe
TRAVIS AIR FORCE BASE, Calif. – The Travis Air Force Base military personnel flight will transition to appointment only services for ID card related issues starting March 1.
The MPF is transitioning to an appointment-only system and will no longer have walk-in hour service. However, individuals still needing assistance for emergency situations such as lost or stolen common access cards and pin resets, will still be able to receive assistance during normal duty hours at the MPF, 7:30 a.m. to 3 p.m. Monday through Friday.
“The program is aimed at providing faster service when it is convenient to the individual,” said Capt. Pricilla Rodriguez, 60th Force Support Squadron MPF commander.
The MPF currently handles both walk-ins and appointments, but according to Staff Sgt. Willie Horton, 60th FSS MPF customer support section assistant section chief, appointments are prioritized over walk-ins which creates a backlog of walk-ins.
“Some of our customers travel a good amount of distance to come here, and this would save them for traveling all the way here just to sit for hours to be seen due to the backlog,” said Horton. “The changes are being implemented to reduce customers’ wait time, giving customers a better forecast on when they will be seen which will allow them to better coordinate with their work, school or whatever agency they’re taking time away from.”
In addition to the walk-in hour changes, dependents are now able to renew their ID cards online.
“The current process for dependents is they get seen via walk-in or appointment,” said Horton. “The current process doesn’t take very long. It’s just the wait time for them to be seen by us can be really long, usually one to three hours.”
The new process allows dependents to upload all required documentation to a secure site accessible by the 60th MPF customer support section.
“Our team will process all paperwork, create the dependent ID card and then call the member when the ID card is ready for pickup, all within seven duty days after initial request,” said Horton. “We expect members to spend, at most, five to 10 minutes in MPF to pick up the renewed ID, vice wait times often over an hour.”
To participate in the program, visit: http://bit.ly/2mR1gI2. Dependents should click on “Dependent ID card renewal/replacement” and follow the step by step instructions on the renewal process.
For more information, call 707-424-8483 to speak with a MPF representative.
| Date Taken: | 02.02.2018 |
| Date Posted: | 02.15.2018 12:43 |
| Story ID: | 266141 |
| Location: | TRAVIS AIR FORCE BASE, CA, US |
| Web Views: | 38 |
| Downloads: | 0 |
This work, Travis MPF modernizes process, by TSgt Nicole Leidholm, identified by DVIDS, must comply with the restrictions shown on https://www.dvidshub.net/about/copyright.
LEAVE A COMMENT