Photo By Terrance Bell | Pvt. Angelica Rosales listens as her instructor explains how to arrange supplies and...... read more read more
FORT LEE, Va. (March 23, 2017) -- There were many lessons shared during a day of 92A Automated Logistical Specialist Course training March 14, but perhaps the most important was the one connecting duty performance and customer service.
That was what the instructor emphasized to roughly 25 students during a recent training session at the Quartermaster School’s Logistics Training Department warehouse.
“The No. 1 message is how we deliver or receive our packaging,” said Staff Sgt. Charles Leffler, a two-year ALS Course instructor and 92A for more than 15 years. “That really matters not only to us but to our customers. You package in a way that represents you. It’s a picture of who you are and what you represent.”
The lesson is taught during the receiving, delivery and packaging portion of the 9-week course. It also included how items should be arranged in storage containers or on pallets to prevent damage.
The procedures are essential to warehouse operations that govern the receipt and delivery of most supplies and equipment shipped to Army installations. Warehouse operations form the core of 92A duties and are similar to what happens when customers order products online, said Kyle Montgomery, ALS Course manager.
“Everything that happens between the time you click to purchase and delivery is the responsibility of the 92A,” he said. “They receive the requisition, ensure the item is in stock, pinpoint the location, pull the item, check it for serviceability, then ensure it is properly packaged, labeled and delivered.”
During the course of delivery, details are important because “you always want the customer to receive the best product available,” said Leffler. It is a message persistently punctuated throughout the course.
“It’s the little things that define our MOS,” said Leffler. “We don’t get a lot of praise, but when we make the littlest mistake, everyone will know about it. You really have to be persistent on the details when you’re a 92 Alpha.”
The Quartermaster School graduates roughly 2,700 automated logistical specialists yearly. The MOS has an active duty strength of roughly 8,000 Soldiers.
“What I’ve learned from 15 years of service is that the little things are important,” he said. “The big things usually work themselves out, but it’s the little things that will make or break you.”
| Date Taken: | 03.23.2017 |
| Date Posted: | 03.23.2017 10:56 |
| Story ID: | 227833 |
| Location: | US |
| Web Views: | 42 |
| Downloads: | 1 |
This work, Emphasis on customer service -- log students learn delivery, receipt procedures, by Terrance Bell, identified by DVIDS, must comply with the restrictions shown on https://www.dvidshub.net/about/copyright.
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