Photo By Sgt. 1st Class Corey Beal | Members of the 88th Regional Support Command, led by Maj. Gen. Karen LeDoux, stand...... read more read more
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ARLINGTON, Va. - The 88th Regional Support Command was awarded as the overall Army Reserve winner of the 2015 Army Community of Excellence competition during a ceremony hosted at the National Guard Bureau in Arlington, Virginia, April 29.
The ACOE Award honors the top Army, National Guard and Army Reserve installations which have achieved the highest levels of excellence in building a quality environment, outstanding facilities and superior services.
James Balocki, command executive officer of the Army Reserve, presented the award to Maj. Gen. Karen LeDoux, commanding general of the 88th RSC, who was joined by other attending members of the command.
According to Balocki, winning the ACOE competition is no small feat in the Army Reserve, especially considering the geographical areas covered by competing commands.
“The 88th RSC’s area of responsibility stretches from the Ohio Valley to the Pacific Coast, so you can only imagine the challenges,” said Balocki. “Implementing knowledge and understanding of what is going on, making changes and improvements in the organization ... it is all made exponentially more difficult.”
LeDoux gave all credit of the command’s success to the members which make up the organization.
“Leadership is one thing,” said LeDoux, “but what truly matters to an organization are the members who make up that organization. It really is the people of the 88th RSC - the full time personnel, the civilians, and our Soldiers who have made this possible.”
All competitors in ACOE, regardless of size or mission, are assessed and evaluated against Army priorities and Malcolm Baldrige National Quality criteria. The feedback provided through the assessment process offers valuable insights into the state of the organization and highlights areas for continued improvement.
The ACOE program builds on organizational knowledge and encourages a change in perspective, from what is minimally essential to what is optimally possible to support Soldiers, families and Army civilians who live, work and train on Army installations.
“This program is management by fact,” said Balocki, “and gaining facts in today’s environment is becoming increasingly more difficult as the information flow comes at you. So being able to sort that out and understanding the important facts from just the interesting information really goes to the heart of how these leaders are able to prioritize and take care of our Soldiers and their families.”
At its core, the ACOE program encourages commitment to excellence by using continuous improvement as a guide to achieving exceptional customer service and satisfaction.
Staying true to those principles, LeDoux said the 88th RSC would continue to strive for improvement.
“This is a journey, it is not a destination,” said LeDoux. “We will continue to ensure that we provide the best in class customer support – and continue to empower and enable the individuals on our team to make those suggestions, to be able to make changes as they see required, and to be able to improve our customer support to those we serve.”
| Date Taken: | 04.29.2015 |
| Date Posted: | 05.01.2015 16:10 |
| Story ID: | 161995 |
| Location: | ARLINGTON, VA, US |
| Web Views: | 298 |
| Downloads: | 0 |
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