News: BAMC takes MEDCOM award thanks to virtual kiosk system
Story by Maria Gallegos
JOINT BASE SAN ANTONIO - The Brooke Army Medical Center information management/information technology team was recently awarded the 2012 Team of the Year Mercury Award by Army Medical Command.
“I am incredibly proud of my team,” said Army Lt. Col. David Broyhill, BAMC chief information officer.
“This is a significant accomplishment for the entire BAMC IMD team and shows their unbelievable support and devotion to making a difference,” Broyhill added.
“Their success in providing IM/IT services and technology is a critical component and contributor to the success of BAMC and Army Medicine.”
The success of the new virtual kiosks, also known as Viosk, was one reason the BAMC Information Management Division team earned this recognition.
The Viosks allows users to log on to any computer throughout the medical center without losing their documents, notes or applications.
Viosk users also can log into the system in an average of 25 seconds versus a standard three to four minutes it takes for a normal personal computer.
“For example, a clinician can take notes on a Viosk desktop, walk away to a different location, log on and that session will open right where the clinician left off,” said Michael McDonell, IMD systems engineer.
Currently, there are more than 550 BAMC Viosks throughout the medical center.
The goal is to replace all standard desktops with Viosk in the near future.
Not only can a virtual kiosk be customized to the end-user, regardless of what system they use, but it also delivers the tools that aid the providers in their daily tasks.
“The engineers, through the use of folder redirection, were able to present the providers or administrative staff access to their documents, emails and cloud printing – making it simple to print on the go,” said Chris Kline, systems engineering and integration IMD chief.
BAMC providers are praising the Viosk’s convenient accessibility and its ability to enhance patient care.
“The Viosk system has improved the capability of providing seamless transitions in care and management of patients in a variety of environments and locations,” said Army Lt. Col. Peter O’Connor, BAMC Otolaryngology head and neck surgeon and sleep medicine physician.
“The ability of having my workstation follow me from clinic, office, and into the operating room along with other IT tools such as Dragon has been an improvement,” O’Connor said.
O’Conner noted that one of the keys to the technology is the support staff behind it.
“The teams of engineers and clinical systems managers have been supportive and very responsive,” O’Connor said.
Broyhill said the success of the virtual kiosks stems from the IMD team staff who exhibited professionalism, hard work and dedication throughout the full implementation process.
“The efforts of the BAMC IMD team has enhanced medical care and improved provider satisfaction at BAMC.”