Photo By Jason Bortz | Patient rooms, like this one at Naval Hospital Pensacola, provide a comfortable...... read more read more
PENSACOLA, Fla. - A recent study by the DoD has shown that Naval Hospital Pensacola was rated the third highest amongst 46 DoD Military Treatment Facilities, and first for the Navy, that participated in a patient satisfaction study in regards to childbirths.
The study, which was done by a tri-service working group, was done to identify methods to improve health care delivery to beneficiaries at MTFs. From January 2011 to June 2012, over 37,000 beneficiaries participated in the survey.
“We have a great team and we all work well together,” said Capt. Cathy McCrary, director of Nursing Services at NHP. “We also have great patients.”
As the director for Nursing Services, McCrary can take extra pride in the hospital being rated so highly. The number one influence on patient ratings during the survey was nursing courtesy and respect.
While nursing was one of the highlights of the survey, the overall care of the patients falls on the entire staff of Naval Hospital Pensacola from the moment an expectant mother walks through the doors.
“We are dedicated at this hospital to giving patients a personalized experience,” said Lt. Jeannette Andrews, department head for OB/GYN.
For patients enrolled with a Medical Home Port Team at the hospital, they have the comfort of being with their assigned provider for the majority, if not all of the delivery process, and the care after the delivery. One of the strengths of the Medical Home Port process used by NHP is the continuity of care patients will receive with their assigned provider. If a patient is not able to see their assigned provider, they will see a member of their Medical Home Port Team. This process increases familiarity between providers and patients and gives the patients the satisfaction of being seen by a team that knows their health care needs, but that care does not end with the birth of the child.
“We [the hospital], expect our physicians to deliver the baby and care for that child as he or she grows older,” said Cmdr. Timothy Mott, director of the Residency Program, at NHP.
Providing such high-quality care to patients could not be accomplished without the entire staff’s collective effort; teamwork is a concept echoed throughout the command.
“We are a team,” said Andrews. “We have excellent rapport between nurses and physicians.”
“It’s a team effort,” said Mott. “We constantly meet and share team concepts.”
This focus on teamwork has resulted in excellent care for all patients at NHP, not just for expecting mothers. While the staff of the hospital has taken pride in the results of the survey, what’s most important to them is the continued care for patients visiting the hospital.
“I’m proud to be associated with this hospital because we give great care,” said McCrary. “We [the hospital] want patients to come back here, and if I was ill, I’d want to be a patient here.”
| Date Taken: | 04.22.2013 |
| Date Posted: | 04.22.2013 12:50 |
| Story ID: | 105608 |
| Location: | PENSACOLA, FL, US |
| Web Views: | 675 |
| Downloads: | 0 |
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