WEBVTT

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Hey everyone , today we're gonna

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spotlight our resources available to

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you if you ever have concerns or

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questions about your healthcare

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experience , you're a patient advocate .

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Every military treatment facility has a

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patient advocate who is dedicated to

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making sure your voice is heard . They

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help resolve issues , clarify policies ,

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and bridge communication between

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patients and staff . Whether it's a

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scheduling problem , a billing question ,

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or just uncertainty about your care

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plan , your patient advocate is here to

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help . They can help you understand

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your entitlements and the patient bill

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of rights and responsibilities and

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clear up any questions or concerns

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surrounding your care . If you ever

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need assistance , contact staff at your

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clinic's front desk , and if they can't

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help , then please call or text the

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patient advocate . Contact information

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is always available at our MTF website .

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When you reach out , share what's going

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on , and what kind of outcome you're

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hoping for . They will work with you

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and your care team to find a fair

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solution . And remember , patient

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advocacy isn't just about fixing

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problems , it's making sure that we

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improve our communication and ensuring

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the best patient healthcare experience

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possible . And please don't hesitate to

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call or text your patient advocate at

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580-649-9530 . We are standing by to

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help you .