WEBVTT 00:06.730 --> 00:08.786 Hi team , this is Lieutenant General 00:08.786 --> 00:10.952 Crossland . I'm honored to kick us off 00:10.952 --> 00:13.063 on our first monthly dose . I'm gonna 00:13.063 --> 00:15.119 talk about the DHA strategy and what 00:15.119 --> 00:17.479 the DHA strategy is and what it means 00:17.479 --> 00:19.368 to you as a member of the Defense 00:19.368 --> 00:21.257 Health Agency regardless of where 00:21.257 --> 00:23.368 you're serving . Typically a strategy 00:23.368 --> 00:25.590 is a 5 year plan at the top of the list 00:25.590 --> 00:29.260 safety and quality . Patient experience , 00:30.350 --> 00:32.869 staff experience and then as I think 00:32.869 --> 00:35.091 we're all aware , um we have to be good 00:35.091 --> 00:37.279 stewards of our resources so those are 00:37.279 --> 00:39.501 the elements of the strategy strategies 00:39.501 --> 00:41.909 are not static and quite honestly in an 00:41.909 --> 00:44.131 environment where things change as fast 00:44.131 --> 00:46.187 as they are changing , know that our 00:46.187 --> 00:48.470 core values really get at agility and 00:48.470 --> 00:50.950 you will see agility , but the strategy 00:50.950 --> 00:52.839 does chart a course . We're gonna 00:52.839 --> 00:54.880 transform care we're gonna do care 00:54.880 --> 00:57.102 differently take . it back to the roots 00:57.102 --> 00:59.102 of why we all went into health care 00:59.102 --> 01:01.158 we're gonna start and we're gonna be 01:01.158 --> 01:03.324 focused on the patient . It's gonna be 01:03.324 --> 01:05.436 patient centered and we're gonna care 01:05.436 --> 01:07.491 about our patients even when they're 01:07.491 --> 01:09.491 not in our exam rooms . So when you 01:09.491 --> 01:11.269 hear a new model of care what I 01:11.269 --> 01:13.269 fundamentally believe is when we're 01:13.269 --> 01:15.436 able to go back and see patients as as 01:15.436 --> 01:17.625 humans along the continuum of getting 01:17.625 --> 01:21.074 ill and uh injured and then 01:21.074 --> 01:24.809 we . Help them get better and we help 01:24.809 --> 01:27.330 them stay healthy and that brings the 01:27.330 --> 01:29.809 joy back into why we all went into 01:29.809 --> 01:31.849 medicine and so on our part we will 01:31.849 --> 01:35.250 bring value as uh professionals where I 01:35.250 --> 01:37.489 think we've taken our eye off of what 01:37.489 --> 01:39.545 it means to be in health care and it 01:39.545 --> 01:42.050 has got to be patient centered I 01:42.050 --> 01:44.459 understand fundamentally . That you're 01:44.459 --> 01:47.019 the secret ingredient right in health 01:47.019 --> 01:49.241 care you're that secret ingredient that 01:49.241 --> 01:51.352 makes a difference in a human being's 01:51.352 --> 01:53.352 life as they move across so how you 01:53.352 --> 01:55.075 think , how you feel , what is 01:55.075 --> 01:57.241 important , what you value is integral 01:57.241 --> 01:59.075 to our success and being patient 01:59.075 --> 02:00.963 centered and I believe as a staff 02:00.963 --> 02:03.186 experience in health care we we know we 02:03.186 --> 02:05.241 work hard , um , and there's so much 02:05.241 --> 02:09.000 joy in that work . My job as a 02:09.000 --> 02:11.000 director is to take down the things 02:11.000 --> 02:13.278 that are stealing your joy if you will , 02:13.278 --> 02:15.333 those administrative burdens take an 02:15.333 --> 02:17.278 eye off the ball , the things that 02:17.278 --> 02:19.880 aren't helping you focus and help our 02:19.880 --> 02:23.869 patients . My military health is 02:23.869 --> 02:26.520 the campaign that is gonna help us 02:26.520 --> 02:30.429 transform care . And we focused on all 02:30.429 --> 02:33.470 three words the my taking ownership 02:33.470 --> 02:35.789 back right where we do care about our 02:35.789 --> 02:38.011 staff experience and where our staff is 02:38.011 --> 02:40.380 a key element of being able to deliver 02:40.750 --> 02:42.861 on our promise to our patients and so 02:42.861 --> 02:44.990 it's your healthcare system it's my 02:44.990 --> 02:47.157 healthcare system it's our health care 02:47.157 --> 02:49.669 system so that my is the anchoring word 02:49.669 --> 02:51.750 for all of us inside of our military 02:51.750 --> 02:53.889 health system . And the military that 02:54.250 --> 02:56.194 that's what stands out for us that 02:56.194 --> 02:58.089 that's what makes us unique we do 02:58.089 --> 03:00.570 something no other health care system 03:00.570 --> 03:02.626 does in this country and who we take 03:02.626 --> 03:04.681 care of and health that's what we're 03:04.681 --> 03:06.848 about . That that's exactly what we're 03:06.848 --> 03:08.848 about and the health isn't a bumper 03:08.848 --> 03:11.014 sticker we want everyone to thrive and 03:11.014 --> 03:13.789 be healthy inside of our system so my 03:13.789 --> 03:16.589 military health is our campaign that's 03:16.589 --> 03:18.256 gonna transform health care . 03:20.389 --> 03:22.556 It's about what we're gonna do with it 03:22.556 --> 03:24.667 that's gonna help our patients . I'll 03:24.667 --> 03:26.889 give you a quick vignette , um , out at 03:26.889 --> 03:29.111 Martin Army Community Hospital right at 03:29.111 --> 03:31.278 the , the , um , hurricane , as we all 03:31.278 --> 03:33.539 know , came through , and what they did 03:33.539 --> 03:36.330 is they used technology to deliver care 03:36.330 --> 03:39.860 virtually for over 600 patients that 03:39.860 --> 03:42.580 protected the patients who needed care . 03:42.619 --> 03:44.841 The appointments weren't canceled , and 03:44.841 --> 03:47.008 they took care of their staff and so I 03:47.008 --> 03:49.230 just think that's a great vignette that 03:49.230 --> 03:51.230 underscores the M . And my military 03:51.230 --> 03:53.341 health it underscores how we're gonna 03:53.341 --> 03:55.230 leverage technology to be able to 03:55.230 --> 03:57.230 deliver on our promise to transform 03:57.230 --> 03:59.341 health care for the betterment of our 03:59.341 --> 04:02.000 patients and our teams . My military 04:02.000 --> 04:04.509 health is coming to you as fast as we 04:04.509 --> 04:07.429 can deliver , and it's my intent that 04:07.429 --> 04:10.429 everyone has the tools to all of the 04:10.429 --> 04:13.949 DHAOU by the end of the year fiscal 04:13.949 --> 04:16.005 year , and ideally a CONUS as well , 04:16.005 --> 04:17.893 but I believe we'll get the whole 04:17.893 --> 04:20.579 system there before FY 26 . 04:23.779 --> 04:26.140 Our vision is the unrelenting pursuit 04:26.140 --> 04:28.700 of excellence and what that is is that 04:28.700 --> 04:30.922 is an acknowledgement at the end of the 04:30.922 --> 04:33.410 day it is always it is always about 04:33.859 --> 04:37.100 safety , quality , and getting the best 04:37.100 --> 04:39.322 outcomes for those we are privileged to 04:39.322 --> 04:41.720 serve . We will always be about that 04:41.720 --> 04:43.720 and we will always continue to push 04:43.720 --> 04:45.776 ourselves we will work together as a 04:45.776 --> 04:48.760 team we will collaborate we will be 04:48.760 --> 04:50.899 over critical of ourselves and we 04:50.899 --> 04:53.121 continue to pursue excellence . We will 04:53.121 --> 04:55.480 always be unrelenting in that . I will 04:55.480 --> 04:57.920 end with thank you and let you know 04:57.920 --> 05:00.119 that I'll be back to talk with you 05:00.119 --> 05:02.440 about another part of our strategy very 05:02.440 --> 05:04.760 soon . Thanks for joining us for our 05:04.760 --> 05:07.140 first monthly dose , and I look forward 05:07.140 --> 05:08.160 to hearing from all of you .