WEBVTT

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If we see that somebody is having a

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difficult time , uh , we might think

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about our approach in three different

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stages . One is to really set the stage

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for a conversation . Um The second

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would be to find the words to talk to

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that person . And then the third would

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be to follow up when we go to set the

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stage . For instance . Um , if we want

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to have a conversation with a person ,

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you want to do it at a time where

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they're not super tired or you're not

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really tired or they're not pressed for

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time or rushed when people are tired or

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feeling rushed . For instance , it's

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hard to stay calm or it's hard to think

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clearly . Um Both how you might talk to

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them and how they might respond to you .