WEBVTT

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Hello everyone and welcome to the water

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update for May 19th . I'm Captain

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Darren Gunther , Chief of Staff for

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Navy region Hawaii . I'd like to first

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thank Commander Aaliyah Mchenry for

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filling in for me last week . Thank you

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leah . Today marks the

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160 72nd day of

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consecutive support to you in

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ensuring clean water for your use .

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Now one of the programs , it's very

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important in our ongoing efforts to

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ensure that you continue to have clean

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drinking water is our long term

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monitoring and testing programs . Many

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of you are already familiar with that

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program since we talked about it quite

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a bit on this program , but we still

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get some questions from you . So we're

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going to have Commander rob Kleinman on

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the program today he is an engineer and

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he's in charge of the rapid response

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teams as well as the overall

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engineering teams charged with keeping

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the water safe . He'll be here to talk

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a little more about the long term

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monitoring and testing regime and

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program what it is , what they're

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seeing and why it matters to you .

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Before we bring rob on though , I'd

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like to go to our map

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so you can see from the map behind me .

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It remains in the green signifying that

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all zones on the Navy water

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distribution system remain

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certified with water that's safe to

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drink and safe for all uses as

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certified by the Department of Health .

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That includes all 19 zones as we've

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sort of broken them up and described

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them as on our Navy water distribution

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system includes 20 for different

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distinct neighborhoods out there And

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almost 999,000 , Excuse

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me . 715 homes I think is our total

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on that Navy water distribution system

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includes obviously all the facilities

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and buildings there in as well . So the

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water remains clean , safe to drink and

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safe for all uses as certified by the

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whole e Department of Health .

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Okay . What I'd like to do now uh is

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talk about a little more are long term

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monitoring . We've been focusing a lot

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on this program to ensure that the

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water remains clean and safe for you .

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And uh one of the individuals that

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we've had hard at work in leading the

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teams that are charged with that as

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commander rob Kleinman . So we're well

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into uh this program . In fact we've

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completed month one . We've almost

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completed month to we're pretty much

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there and we're starting in month three

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of our long term monetary process . So

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rob . Thank you for coming on . I

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appreciate you being here . Yeah ,

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absolutely appreciate . So the first

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question is if you could go over what

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is long term monitoring . Yes , sir .

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So the long term modern program was ,

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it was underpinned by an interagency

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agreement after we had the Department

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health issue the amended health

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advisors are series zones to to ensure

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that we had , you know , continued

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testing and evaluation that to provide

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the confidence of the watermen's safe

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so um safe to consume . So over a two

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year period of time after each zone was

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amended . Um We have are going to do

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continuous monitoring through sampling

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of our homes facilities and

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distribution system . Um So as you

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talked about were in finishing up month

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two and we're starting month three . Um

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It's been broken out over that 24 month

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period of time . We're months 12 and

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three were testing at each of those

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iterations testing 5% of our homes and

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facilities and all our schools . C . D .

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C . C . D . H . S . Medical and dental

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facilities . And that's being done At

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each iteration month 1 2 and three .

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And then months four through 24 for the

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following 21 months there's four

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periods we'll do another 40% of our

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homes and facilities and in each period

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will also do again our schools , our C .

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D . H . S . CDCs medical and dental

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facilities . So all in all we're gonna

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be doing about 6000 more samples during

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that two year period of time . Okay So

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a lot of we're well into this month one

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complete taking samples and months to

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almost complete with samples some

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results maybe even back yet . Uh And in

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a month three . So what have we seen ,

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what are we learning ? And certainly

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what's it mean ? Um So we've taken to

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date during our L . T . M . Program

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long term monitoring program . We've

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taken just over 1700 samples . So

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that's in the last two months about

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1700 samples been taken to date . Um

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And we've seen that the war remains

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safe to consume . Um We have identified

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a handful of um you know I say

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acceptances but those have been more

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focused on the um like a called premise

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plumbing so that's really more of a

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fixture and isolated interesting but

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nothing um nothing in the distribution

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system or system to say that the water

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coming from the driveshaft is our sole

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source has has any concerns and the

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water is safe . Um we also have not

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seen any contamination associated to a

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J . P . five release in the war system

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at all . Okay That's good news .

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Certainly . So you said 1700

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full drinking water or sample tests

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over the last just two months alone .

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And that's on top of Several 1000 other

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examples . I think I've heard the

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number the number 3500 samples total

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under the you know the certification

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system that was agreed to between I

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think EU . And Department of Health and

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the Navy as well . But you know , 1700

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samples just in the last two months .

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Can you speculate as to how many

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samples would be taken in that time

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period ? In normal conditions on a say

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a neighborhood outs that's not on base

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whether that's in Hawaii or on the

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mainland . How many samples do they get

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checking their water ? Yes sir . I I

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can't speak to the exact number that

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purveyor would be doing that . But I

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can tell you that the magnitude is

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exponential that we've been doing . You

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know , we're you know we because we're

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doing a percentage based so each of our

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neighborhoods um it's a it's a

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percentage of that particular neighbor

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but we have , you know like say one of

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our larger neighborhoods , you know ,

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it could be over 100 samples being

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taken in that neighborhood per

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iteration where you might have a

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handful of samples maybe um a standard

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and not the same period issue that

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we're doing now . And I do want to mind

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uh everybody just um all these

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samples are being sent to a mainland

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laboratory . You know they're the third

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party laboratories that are certified

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by the hawaii department health . So um

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you know those results are being um

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sample taken shipped off and tested off

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island by a third party certified lab .

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Okay . So not many comparatively we

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this is exponentially larger number of

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samples to give us . I think confidence

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that we know what is certainly what is

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in the water and by extension what

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isn't exactly . So there been out of

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the thousands of samples taken , there

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have been a handful of exceed ince's .

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Can you are any of those experiences

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first of all attributable to the fuel

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spill ? I think you mentioned this .

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Absolutely . We've had nine experiences

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to date and none of them are

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contributing or attributable To a few

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release JP five release the

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preponderance of those releases have

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been led . Uh and which is um , you

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know , I say it's not surprising , but

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we're the level because we're just the

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level of sampling that we are doing ,

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we kind of expect that we would

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identify , you know , usually we call

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premise plumbing and that's really the

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a plumbing related items at the

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location . And so we're talking a

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faucet or a fixture might have , you

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know , I had picked up some kind of

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something and that we're picking it up

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and that's that's what we've been

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seeing today . Something located at a

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faucet , nothing to do with the system

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itself . Um , so really

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faucets not necessarily from anything

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broader , there's no , our experts

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don't have any broad concern on these ,

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these what you're seeing here . And I

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would like to say actually broad

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concern both as a system . No , no

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concern with the system . And even more

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like say to a facility , we might have

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an individual experience of the faucet

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will take other samples of the faucets

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in that building as well to make sure

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that there's nothing with that building

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or home . So we can really pinpoint

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it's that specific Fawcett had a

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concern . Okay , um on slightly

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different topic , we've heard from some

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residents that there may be seen a

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sheen on their water and questions have ,

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have your rapid response teams ,

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they've gone out and respond to each

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and every , you know , call that we get ,

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are they seeing this and if , if there

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is something out there , what could be

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causing this . Yes sir . So I first

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want to talk about just the rapid

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response team um So when we receive a

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call of a concerned resident or

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concerned occupant um we if they would

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like , well we can just walk them

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through how to maybe do a flushing

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their home just over the phone . Or if

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they like , we can come out there and

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perform a flush and just kind of just

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cycling the water through just to make

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sure that if there's any stagnant water

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that maybe was in the facility itself ,

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that we're kind of making sure refresh

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that and bringing the distribution

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water which we know is good . Um and

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then we can also do a test through a

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rapid analyzer really a screen test to

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see if there's any total petroleum

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hydrocarbon , really looking for any

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containment associated to a jet fuel or

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JP five release um which we can do the

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same day . Um For those residents have

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had concerns of like maybe a machine or

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oil substance . Um It appears that

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we're , you know , not fully able to

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replicate all those , but we are

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investigating each one of those because

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there might be something else in the ,

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maybe something in a hot water heater ,

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but we're unsure about that . So we're

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taking a hard look at all those um uh

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all those options because we want to

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make sure and treat every everybody's

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um concerns seriously , but at this

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point we have not had any any concerns

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with the water system or at all . Okay

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and um again when people do say

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machines sometimes they think fuel your

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rapid response teams going out with a

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rapid tester to test every time that

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you go in and uh there have been

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no hits . Yes sir . And actually so

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just to make sure and clarify we do

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take a sample and bring it back to the

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laboratory on the base . So we don't

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we're not actually doing a sample on

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site but there's been zero indications

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of petroleum or fuel like substance in

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the water . Um And and for those that

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have not seen it that's been posted . I

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know a couple of months ago . Um

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There's a flyer here that's also on the

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website I do . Right ? So Sheen's

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aren't always petroleum based fuel but

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there are by oceans as well the

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bacteria that it could be not harmful

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to consume could also create Xin . So

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this is actually a really good

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reference guide to take a look at what

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you can do some simple home test like

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trying to break it up to see how the

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sheen kind of breaks apart comes back

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together to see if it's a biofilm or

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not . Um And then after you do this and

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you can also maybe do some flushing

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your house and you still have concerns .

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Please give us a call so that we can

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take a look at your home . Yeah . So

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really any concerns whatsoever , that's

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what your team is is standing by for

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you know , call that E O C number for

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the rapid response team and they'll

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come out and help you through that .

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And and frankly we want to know uh any

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resident concern out there so that we

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can get to the bottom of what it is .

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But again , We have had zero

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indications from any of those tests

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from the long-term monitoring or from

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the rapid tests that go back to your

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laboratory here on base of any

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indication that his fuel contamination ,

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is that correct ? That's correct . So

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those 1700 , you know those 700 samples

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and almost 300 samples of the rapid

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response team have done have not seen

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any anything to show concerns in the

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water rob . Thank you for coming . I

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really appreciate it . Thanks for your

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continuing efforts to you know , on

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behalf of our community and on behalf

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of keeping us all safe . Thank you .

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Okay thanks . What I'd like to do now

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is move on to a couple of questions

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that we've gotten . The first question

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uh relates somewhat to what we talked

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about in terms of long term uh

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monitoring . It's a question from Queen

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Tera and quantum theories simply asks

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their states . I can't find the results .

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Um so I think Quintero , I think we can

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help you out there . Thank you for your

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question . The results of the long term

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monitoring and testing can be found on

12:50.110 --> 12:54.110
our safe waters web page . That's uh JB

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Phh dash safe waters dot org .

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We've also though prepared an

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infographic for you . Um It's this

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right here and I'm gonna ask our team

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uh to re post that on the joint base

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facebook page so you can see it and

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it's gonna walk you through in five

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easy steps how to navigate that website

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and pull your results off of that

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website so you can see what's on there .

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Um Not all zones are posted

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yet . So you know we send those tests

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off to the Department of Health and

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Environmental Protection Agency

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Certified Labs which are all on the

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mainland . They take several weeks to

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run all of those tests and then send

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them back to us and then before they're

13:42.372 --> 13:44.970
posted those results go to the whole

13:44.980 --> 13:46.924
Department of Health . So they can

13:46.924 --> 13:50.290
certify as well uh that all of the data

13:50.290 --> 13:52.401
within those results is good and that

13:52.401 --> 13:54.234
we're seeing the same thing that

13:54.234 --> 13:57.390
they're seeing and then uh we post

13:57.400 --> 14:01.120
those results . So again the

14:01.120 --> 14:02.953
graphic is going to be up on our

14:02.953 --> 14:05.660
facebook page , take a look at that and

14:05.670 --> 14:07.448
hopefully that will help you to

14:07.448 --> 14:09.450
navigate through that page and find

14:09.450 --> 14:13.390
what you're looking for . Okay uh

14:13.400 --> 14:16.380
next question comes from Christina ,

14:16.390 --> 14:19.020
she has a question about claims . Uh

14:19.030 --> 14:21.050
we're still having some claims come

14:21.050 --> 14:23.960
through and you know I would ask if you

14:23.960 --> 14:26.260
have an impending claim to , please

14:26.840 --> 14:29.910
please get on our website and and start

14:29.910 --> 14:33.220
that paperwork to initiate that if you

14:33.220 --> 14:35.720
haven't already done so Christina's

14:35.720 --> 14:37.664
question she asks . Some of us are

14:37.664 --> 14:40.570
still having problems with receiving

14:40.570 --> 14:42.970
our claims . Where can we get help ?

14:42.980 --> 14:45.202
Great question and thank you for that .

14:45.202 --> 14:48.180
Um I think we've , the Navy has paid

14:48.180 --> 14:51.970
out over 90 well over 90% of the claims

14:51.970 --> 14:54.230
that we've gotten . So if you're not in

14:54.230 --> 14:57.660
that category , um we want to help you .

14:57.660 --> 15:00.570
So for the Navy side . Um if you're

15:00.570 --> 15:02.860
having an issue , please first reach

15:02.860 --> 15:06.360
out to your command C . P . P . A . To

15:06.370 --> 15:08.960
verify that the claim is in the system

15:09.140 --> 15:11.140
and they may be able to see exactly

15:11.140 --> 15:13.650
where it is in the process . Now if

15:13.650 --> 15:15.817
there's additional questions or that's

15:15.817 --> 15:19.580
not satisfying regarding the navy T . L .

15:19.580 --> 15:23.400
A . Claims , please call the

15:23.410 --> 15:26.930
24 7 hotlines so to

15:26.930 --> 15:27.830
speak . It's

15:27.840 --> 15:33.010
83333066

15:33.020 --> 15:36.630
to 2 . Or you can

15:36.640 --> 15:39.860
call a local T . L . A . Hotline with

15:39.860 --> 15:42.040
our Regional support Center . That's

15:42.050 --> 15:45.080
the new name for the PSD uh that one's

15:45.080 --> 15:46.413
during working hours at

15:46.413 --> 15:50.570
8084712314

15:50.580 --> 15:54.530
or 2330 or via email . Again this is

15:54.530 --> 15:57.870
for navy personnel claims at

15:57.880 --> 16:01.650
W . Underscore P . R . L . H .

16:02.040 --> 16:05.340
Underscore PSD dash

16:05.410 --> 16:09.190
emergent dash water dash T . L . A .

16:09.640 --> 16:12.840
At navy dot mil a lot of numbers there

16:12.850 --> 16:16.390
add long address these are on our water

16:16.390 --> 16:18.612
resources websites as well . So you can

16:18.612 --> 16:21.400
find it there now guidance for our

16:21.410 --> 16:23.550
service partners that's Air Force ,

16:23.550 --> 16:26.830
Marine Corps , Coast Guard and Army can

16:26.830 --> 16:29.180
be found in that water resources web

16:29.180 --> 16:31.970
page . Or please reach out to your

16:31.980 --> 16:35.660
individual service Finance center

16:35.670 --> 16:38.460
for help . Okay ,

16:39.820 --> 16:42.170
that was our water update for today .

16:42.260 --> 16:45.440
Please join us next thursday the same

16:45.440 --> 16:48.260
time we're monitoring your questions on

16:48.270 --> 16:50.770
facebook and you can also email

16:50.770 --> 16:54.560
questions to C N R H P A O at

16:54.560 --> 16:58.380
gmail dot com . Don't forget to check

16:58.390 --> 17:00.840
the water info website where you can

17:00.840 --> 17:03.530
get all the phone numbers and addresses

17:03.530 --> 17:07.020
that you need at navy dot mil slash

17:07.060 --> 17:10.290
joint based water . And please check

17:10.290 --> 17:14.240
out the latest water data at rJb .

17:14.240 --> 17:17.950
Phh dash safe waters dot org .

17:18.440 --> 17:20.670
And uh you have a handy guide for

17:20.670 --> 17:22.726
navigating that website right here ,

17:22.726 --> 17:24.910
which is gonna be on the facebook page

17:24.920 --> 17:27.660
and should be posted also on a lot of

17:27.660 --> 17:30.920
resources page if you need it . Make

17:30.920 --> 17:33.031
sure also to check out the good stuff

17:33.031 --> 17:36.760
at Great Life hawaii dot com slash we

17:36.760 --> 17:39.200
got you especially with the weekend

17:39.200 --> 17:42.430
coming up , please remember we're all

17:42.430 --> 17:46.020
in this together As one community and

17:46.020 --> 17:49.480
one Ohana stay safe , take care of

17:49.480 --> 17:52.110
yourself , take care of each other and

17:52.110 --> 17:53.160
we'll see you next thursday