WEBVTT

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you for a good portion of your

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workforce initially , Yeah ,

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that's a great question for a large

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portion of our prospective employees .

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That transition was relatively seamless .

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Although many of our employees had some

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unique situations , such as dealing

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with various child care or school

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closures , college shutdown and things

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like that . The majority of our

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programs and contracts were able to

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transition . To tell it works

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relatively smoothly . That was not

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really the case with a number of our

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defense and Intel programs where our

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customers could not shift that work

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outside or as into tele work situation .

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So for us , that meant making sure that

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our employees were able to do shift

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work , were able to do this weekend

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work , and we're able to support the

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mission in whatever way I could .

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I think if you ask me today , I would

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say that Kobe really became a forcing

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function on how to change the way we

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execute mission and executed in a

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different way . For a lot of our

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customers , the big decision was what

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level of risk to take on and what could

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be done in an unclassified fashion on a

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number of our major contracts . We

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actually build , tell the work plans

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and submitted them to our customers ,

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and they use quite a bit of that in

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there . Tell a work and outward

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facing movements . So ah , lot of that

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came in part on making sure that we

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were focusing and prioritizing on the

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big ticket items that became a priority ,

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making sure that cyber encounter

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intelligence component was out in front ,

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determining what could be done in an

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unclassified level . So there was a lot

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of back and forth with our customers to

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make sure we were able to support them .

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So here we are , you know , coming

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towards the end of July , a lot of a

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didn't initially incision that this

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would be going on this long or that we

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would be projecting out as far as we

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are . But in in present day terms , how

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is perspective workforce

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for a physical workspace versus working

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from home ? How have you all been

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ableto by that up ?

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So from that perspective , the

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situation continues to evolve pretty

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much on a daily basis . Perspective has

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employees in the majority of our

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employees in around 23 states , so

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we're pretty diverse from that

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perspective . One of the avenues that

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is working well is our site ambassador

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program . Each large large site has a

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leader that's responsible for not only

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staying abreast of the different state ,

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local and municipal requirements , but

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also making sure that that information

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flows upward to the Cova task team and

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downwards all of the employees within

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their sights . So that allows us to

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develop comprehensive plans for each

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work location , regardless of what

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fazer and and really to make sure that

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as a company , we understand what each

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state or each county is doing on make

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sure that our employees are aware .

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Well , it sounds like you all have

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really had your workforce as well as

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your government customers . It's your

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top priority . There any closing

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thoughts you'd like to share with our

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virtual attendees before we turn things

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over to Aaron and the panel ? You know ,

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if you had asked me , um , in February

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and March when this all started that we

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would be , but this in July , I

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wouldn't have believed you , but I

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think one of the things that this

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teaches us is that we really need to be

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prepared and have continuity plans ,

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both internally as industry and from a

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government perspective because as we've

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all found out these things , we're

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bound to happen . And they include such

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things as from the intelligence

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community perspective , really figuring

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out how much risk we can take in

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moving pieces of the mission into an

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unclassified fashion . I think many of

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our customers are now doing a really

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good job of determining that and really

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working through the security aspects of

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it . Weah's industry need to be there

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not only to support , but to be able to

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manage that work through any one of

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these pandemics or conflict . So I

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think that really the bottom line is

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for all of us . We've now learned that

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work is really a product , not a

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location . Uh , we've seen a lot of

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productivity from Martello Workforce

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specifically around the support side of

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the house . So facilities age , our

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security and other areas really haven't

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missed a beat . And I think for the

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next generation of workforce , both for

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industry in the intelligence community ,

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that flexibility and the fact that of

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folks that are able to work in various

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aspects should be top of mind . Well ,

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what well said And thanks again for

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taking time out of your afternoon for

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this conversation . It's now my

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pleasure to turn things over to Aaron

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and our esteemed Panelists . Erin ,

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thank you . Then let's meet our

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speakers for today . We have Jeff

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Fowler , chief information officer of

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the Bureau of Intelligence and Research

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of the department State Mania Jones ,

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acting chief information officer of the

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intelligence community within the

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office of the Director of National

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Intelligence , Peter Ranks , deputy

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chief information officer for

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information enterprise at the

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Department of Defense , and carry

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Buckley , vice president of Air Force

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programs with Miter , as we get started

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here like you needed just very briefly

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introduce yourselves . Let us know who

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you are with those those titles that I

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just read off . What do they really

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mean ? And how does your work relate to

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managing the workforce remotely in

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during this pandemic ? Just let's start

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with you . Sure , thanks , Erin , and

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expose on behalf of the Panelists ,

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they should say thank you also to inset

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Suzanne and prospective Orlando who are

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hosting us . That an important

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conversation to be having . Now , I

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think , um , you know , we might think

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that Kobe , 19 is what has having us do

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the tele work right now and then when

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it goes away , this goes away . But I

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don't think so . I think we're going to

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be living in this world for quite some

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time to come . But my background I'm a

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32 year that turned up the ICSC , sir .

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I'm on detail over to the Department of

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State , where I'm serving his chief

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information officer like my colleagues

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with the same title it means were

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responsible for the technology

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enablement of mission . In my

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particular case , I didn't grow up in

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the technology world has spent the last

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half of my career there . The first

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half was as an analyst . Uh ,

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unfortunately , that means that I

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understand the business that I'm

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enabling with technology . So that's

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primary focus for me . You asked about

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sort of our jobs , the other jobs that

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I would say that I'm a parent and I

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think I've got school age Children like

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many of our workforce and colleagues .

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And when you start thinking about that

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and understanding of the complexities

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of enabling work , uh , in that type of

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environment , I think the truth is , is

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that what we think about our business

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and what we're doing here ? It's not

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just about technology and even look ,

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it's also about enabling human beings .

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My motto , really , for all of this is

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remember your humanity drama . Go

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distract . That's the thing that drives

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me fantastic . Big more go into all

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that could get on a high level topics I

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know we're gonna be talking about Thank

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you mania . But I hear from you good

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afternoon in echoing Jeff messages

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sending the same regard . Thank you for

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having us my name . Linda Jones . So

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asked the acting CEO of the

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intelligence community . What we

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provide in that role is we work with

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all of the 17 . I see agency ,

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specifically the CEOs , and we worked

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to further , uh , technical or

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technology related issues and concerns .

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We work on interoperability . We work

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across the community to ensure that

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mission needs are being met on shared

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resource is it could be talked with

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such a cybersecurity or cloud or

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working with up industry partners as

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well as our colleagues regarding data .

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Uh , I myself a swell as others are as

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well . Been at the office director of

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national intelligence for a few years

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now as a d telly . And so in that

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role , it's been great to work with

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defense , uh , work with colleagues

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across the icy , all 17 of elements ,

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as well as work with our industry

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partners in order to further the

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mission . Fantastic .

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Peter , who are you ? What do you do ?

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I think they're unloaded One , uh ,

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direct . Uh uh , deputy chief

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information officer of duty . There's a

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number of us than my portfolio really

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involves software modernization , the

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way we build deploy software for the

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duty on all the supporting technologies

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from cloud infrastructure and

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everything else . I think it was my pre

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existing relationships with some of the

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cloud vendors as well as the role and

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delivering collaboration capabilities .

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That kind of trust me into the how do

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we respond ? Teoh Tele Work

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conversation . When this spun up ,

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I'm actually a CIA employee on detail

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over to the FBI . Have been here about

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15 months . I spent the majority of my

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career in I T and technical

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support to intelligence on a little bit

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time in the counter proliferation and

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collection communities as well . Uh ,

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so happy to be here looking for the

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conversation . And , you know , it's

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funny . I didn't even realize that when

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we were first setting up this panel .

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We've got civilian defense , and I see .

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But really , you're all just I see in

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disguise here

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and just want out our intros . Uh ,

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Carrie , let's hear from you . Thanks .

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I guess you could say I might be I see

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in my career . But currently I

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am a vice president at the vital

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corporation running our support to the

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Air Force . Some folks may not be

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familiar with Miter . We are not for

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profit . We operate seven EPA party

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sees for the government . Uh , my , my

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job falls within one of our largest

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epic party . Sees our national security

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engineering center . We have 8500

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employees , maybe a little bit more ,

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and the work that we dio out of the the

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end of our D . C . It is very much in

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support of the D . O d . And I see . So

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what that means is that during these

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times my responsibility has been making

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sure that we can maintain our mission

11:38.850 --> 11:41.580
impact . For for those sponsors , that

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means making sure that our folks have

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access to the data and the

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collaboration tools that they need like

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perspective , with also kept open

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throughout the pandemic . So we've been

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really focused on the well being and

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safety of our folks that you have to

11:57.846 --> 11:59.950
come in to do that work . But , like

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perspective also found incredible

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innovation and willingness and new ways

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to tackle some of the traditionally

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classified problems in , um , class

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settings . Looking at looking at

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different mechanisms on data and

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sources to do that . And I'll

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just say it was also from similar to

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Jeff would really taken up . People

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first approached through all of this

12:26.956 --> 12:29.210
understanding of the work life and

12:29.210 --> 12:31.043
family challenges that folks are

12:31.043 --> 12:34.670
dressing . Thank you . Fantastic . Okay ,

12:34.670 --> 12:36.892
I'm gonna start with you . But before I

12:36.892 --> 12:39.114
do a reminder to the audience listening

12:39.114 --> 12:41.337
out there , if you have questions along

12:41.337 --> 12:43.392
the way , please drop those in the Q

12:43.392 --> 12:45.980
and A the attendee questions box as you

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have them . If we get toward about 1 50

12:48.810 --> 12:51.032
I'm not seeing questions populate , I'm

12:51.032 --> 12:52.977
just gonna keep talking and nobody

12:52.977 --> 12:55.199
wants that . So if you have questions ,

12:55.199 --> 12:57.421
get him in to make sure that we can get

12:57.421 --> 12:59.532
there at the yet . Okay . I wanted to

12:59.532 --> 13:01.421
start with you and hear about two

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things from you . Uh , first you

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started talking in your introduction

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about how miter has adjusted to the

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current situation . The interesting . A

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little bit more about that . And what

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kind of innovations are unexpected

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changes you all went through in order

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to adapt to this crisis . And then I'd

13:20.160 --> 13:22.470
love for you to provide us the 10,000

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foot view . You have some some

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visibility across the U . S .

13:26.980 --> 13:29.170
Government as an FFR D . C . So the

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interested to hear some of the thing

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interesting things you've seen across

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government , and then we'll go to

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everyone else and dive into some of

13:37.226 --> 13:39.226
those unique use cases . So again ,

13:39.226 --> 13:41.337
first Carrie , how it might have been

13:41.337 --> 13:43.337
handling all this . Uh oh , great .

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Thanks . Very questionnaire . One thing ,

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as you mentioned , that the miter does

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have the advantage point and we do

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operate across the whole of government .

13:52.098 --> 13:54.110
We also bridge between the private

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sector and government . One of the

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first things that might er did is we

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stood up a cove in 19 health care

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coalition , and we have to about 900

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partners right now where we have an

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online presence where we are helping

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state , local , federal and industry

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understand how they can best response

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to take over it and some of the various

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aspects of that to include things like

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the political care outcomes we're

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tracking that her helping tracking that

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with with the nation and partnership

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with D . C and universities

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understanding , you know , the critical

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supply chain and where folks can get

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those supplies and also public guidance

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and policy . So that might have really

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stuffed into our mission of solving

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problems for a safer world by providing

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a resource to all of the decision

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makers across the country . Internally ,

14:49.750 --> 14:52.700
we set up a similar dashboard . We have

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a dashboard that tracks trends and

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localities of our campuses in our

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sights , as well as being very

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transparent about the health and safety

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of our of our own folks . We actually

15:03.210 --> 15:05.432
post the number of folks that have been

15:05.432 --> 15:08.260
tested and tested positive so that we

15:08.260 --> 15:09.990
can use that data to be very

15:09.990 --> 15:13.380
informative in terms of . But what

15:14.430 --> 15:16.597
facilities might need to be closed for

15:16.597 --> 15:18.541
cleaning and who may or may not be

15:18.541 --> 15:21.350
available , though not naming people by

15:21.460 --> 15:25.300
person way to run afoul of happen .

15:25.300 --> 15:28.290
And you know that that's right , That's

15:28.290 --> 15:31.160
right way also purchase down of

15:31.160 --> 15:33.590
employees . So we are now focused on a

15:33.590 --> 15:36.250
mobile first platform and the way that

15:36.250 --> 15:39.280
we do all of our work . Um , we are

15:39.280 --> 15:41.169
looking at all kinds of different

15:41.170 --> 15:44.020
collaboration tools was also changed .

15:44.030 --> 15:46.300
Some of our policies and procedures

15:46.460 --> 15:49.210
relaxing some of the medical leave and

15:49.220 --> 15:51.220
the time that we have with expanded

15:51.220 --> 15:53.870
other types of time charging of folks

15:53.880 --> 15:56.260
can make up time that they don't

15:56.270 --> 15:58.990
typically charge because of other

15:58.990 --> 16:01.046
obligations are taking care of loved

16:01.046 --> 16:03.330
ones . So that was extended that and

16:03.330 --> 16:05.330
then we're also looking at new ways

16:05.330 --> 16:07.274
that that we're gonna be using our

16:07.274 --> 16:09.760
facilities as I mentioned with and

16:09.880 --> 16:12.102
putting shift work in . We're providing

16:12.280 --> 16:14.740
free food for everyone who who does

16:14.750 --> 16:17.440
have to come in into the office . What

16:17.440 --> 16:19.600
we're seeing across the d . O . D in

16:19.600 --> 16:23.550
the I C is just Our sponsors

16:23.560 --> 16:27.350
are embracing our innovative ideas

16:27.470 --> 16:30.540
and really working closely with us

16:31.240 --> 16:34.600
to accommodate and leverage some of the

16:34.600 --> 16:36.830
innovation that's coming as a result of

16:36.840 --> 16:38.970
this . Something that we talked about

16:38.980 --> 16:41.130
earlier was our ability to leverage

16:41.140 --> 16:42.918
people around the world . Now ,

16:42.918 --> 16:45.690
wherever they may be to bring new ideas

16:45.700 --> 16:48.350
to the table because we don't have to

16:48.360 --> 16:50.471
be , I'll be sitting in the same room

16:50.471 --> 16:52.749
of the white border come up with ideas .

16:52.749 --> 16:54.693
So So we really are looking at the

16:54.693 --> 16:56.804
Spansion of bringing able to bring in

16:56.804 --> 16:58.582
new talent and partners through

16:58.582 --> 17:00.804
throughout this this time . And I think

17:00.804 --> 17:02.860
we're learning Ah , lot there on the

17:02.860 --> 17:04.971
last day , I'll say , You know , last

17:04.971 --> 17:07.027
year I know . And you know , D and I

17:07.740 --> 17:09.629
they stood up that the initiative

17:09.629 --> 17:11.573
around right , trusted in an agile

17:11.573 --> 17:13.810
workforce . So this was really looking

17:13.810 --> 17:17.400
at making sure that we can build on

17:17.400 --> 17:20.100
accommodate a workforce for the future .

17:20.110 --> 17:22.430
And I do think that the pandemic

17:22.440 --> 17:25.470
response that we're all responding to

17:25.470 --> 17:27.920
is really truly capitalizing

17:27.920 --> 17:30.490
opportunity to make make us think

17:30.490 --> 17:33.160
differently and how we really might be

17:33.160 --> 17:35.660
much more agile in the future .

17:36.520 --> 17:38.880
Excellent . Uh , Carrie keep you right

17:38.880 --> 17:40.950
up there perfectly . You wanna talk

17:40.950 --> 17:44.170
about Ah , some of those initiative

17:44.170 --> 17:46.281
that the icy had already incorporated

17:46.281 --> 17:49.380
and how they were well timed to meet

17:49.380 --> 17:52.530
this crisis absolutely ensure . And so ,

17:52.810 --> 17:55.110
yes , Kerry mentioned about art or the

17:55.110 --> 17:57.277
right trust agile workforce . That was

17:57.277 --> 17:59.388
definitely one of the initiative that

17:59.388 --> 18:01.443
we had already prior to the pandemic

18:01.443 --> 18:05.040
began to look at improving how

18:05.050 --> 18:07.800
Ah , individuals are brought into the

18:07.800 --> 18:10.022
intelligence community from a clearance

18:10.022 --> 18:13.110
process from a skills process from just

18:13.110 --> 18:15.490
a timeliness of transferring , whether

18:15.490 --> 18:17.780
it be public and private , and how we

18:17.780 --> 18:19.502
work across the community with

18:19.502 --> 18:21.750
individuals may be going from one

18:21.750 --> 18:24.040
location , one office organization to

18:24.040 --> 18:27.320
another . And so , as Kerry mentioned

18:28.010 --> 18:30.580
with that , this gave us a great

18:30.590 --> 18:33.570
opportunity to innovate some of the

18:33.580 --> 18:35.747
early seedlings that were put in place

18:35.900 --> 18:38.067
to look at how to improve items we had

18:38.067 --> 18:41.340
always had . Ah , the option or the

18:41.340 --> 18:43.850
availability of teleworking for certain

18:43.850 --> 18:46.017
elements . It just wasn't maybe to the

18:46.017 --> 18:48.050
same size , scale or scope . Ah ,

18:48.050 --> 18:50.161
perhaps it was for an accommodation ,

18:50.161 --> 18:52.106
and perhaps it was for extenuating

18:52.106 --> 18:54.670
circumstances . But when the pandemic

18:54.670 --> 18:58.050
came about , one of the ICI's main ,

18:58.060 --> 19:01.050
uh , strength is being agile and being

19:01.060 --> 19:03.580
able to flexibly meet the needs of the

19:03.580 --> 19:05.636
mission . And so this just gave us a

19:05.636 --> 19:07.747
chance to look at those ideas , those

19:07.747 --> 19:10.950
initiatives and to expand them for the

19:10.960 --> 19:14.910
situation over . So I think

19:14.910 --> 19:17.132
that dig in more , we stay with you for

19:17.132 --> 19:21.040
a second to talk about how fast you're

19:21.040 --> 19:24.020
able to pivot to getting allowing

19:24.020 --> 19:26.370
classified work to continue at the

19:26.370 --> 19:28.537
beginning of this pandemic , there was

19:28.537 --> 19:31.140
a slow move , telework , And then there

19:31.140 --> 19:34.190
was a rush to it . How would they be

19:34.190 --> 19:36.301
able to adjust to that ? And how long

19:36.301 --> 19:38.680
did it take you ? You all to figure out

19:38.690 --> 19:40.690
work flows and processes that would

19:40.690 --> 19:42.801
allow classified work to continue And

19:42.801 --> 19:45.023
And how have you been able to make that

19:45.023 --> 19:48.240
continue ? So yeah , so I guess you

19:48.240 --> 19:50.407
could say , as with everything else in

19:50.407 --> 19:52.573
the beginning , there's always kind of

19:52.573 --> 19:54.518
that learning curve . So sometimes

19:54.518 --> 19:56.684
people say you're kind of building the

19:56.684 --> 19:58.629
airplane as you're flying it , but

19:58.629 --> 20:00.740
because we did have some policies and

20:00.740 --> 20:02.962
procedures and work flows in place , it

20:02.962 --> 20:04.962
was Maura about . Okay , how can we

20:04.962 --> 20:07.073
make the most sense of this ? And how

20:07.073 --> 20:09.184
can we maybe lift or shift or partner

20:09.184 --> 20:11.351
with others to capitalize and and make

20:11.351 --> 20:13.462
the best use of this opportunity ? So

20:13.960 --> 20:16.127
in the beginning , you know , it was a

20:16.127 --> 20:18.404
lot of we had to see what was going on .

20:18.404 --> 20:20.293
I think that was not just for the

20:20.293 --> 20:22.404
intelligence community , but for many

20:22.404 --> 20:24.516
sectors of really assessing and doing

20:24.516 --> 20:27.380
that initial triage and then using that

20:27.390 --> 20:30.460
piece to kind of , uh , innovate and

20:30.460 --> 20:32.750
make our way through it . But when it

20:32.750 --> 20:34.917
came to the policies that procedures ,

20:34.917 --> 20:36.972
this was a time also , that we could

20:36.972 --> 20:39.139
update things because we actually have

20:39.139 --> 20:41.306
that . The ongoing pandemic , in order

20:41.306 --> 20:43.028
to improve the process , is so

20:43.028 --> 20:45.700
something that may ah had been written

20:45.710 --> 20:48.360
before , tried out before now , we

20:48.360 --> 20:51.240
actually had actual situation , and we

20:51.240 --> 20:53.462
could We knew what worked , what didn't

20:53.462 --> 20:55.840
work . And we could further that those

20:55.840 --> 20:59.540
efforts Nice Peter

20:59.670 --> 21:01.840
for the d . O d . How does all that

21:01.840 --> 21:04.240
track for your experience ? Was it

21:04.240 --> 21:05.980
similar being ableto make that

21:05.980 --> 21:08.091
transition ? How long did it take you

21:08.091 --> 21:10.320
to get the necessary infrastructure

21:10.320 --> 21:13.170
policies culture in place over the

21:13.170 --> 21:16.510
language ? Yeah . No , of course , it's

21:16.510 --> 21:18.621
not a light switch , and I think some

21:18.621 --> 21:20.566
of some of our experience probably

21:20.566 --> 21:22.788
tracks with many others . We were lucky

21:22.788 --> 21:25.070
that seed had been planted for a lot of

21:25.070 --> 21:27.580
these solutions long before . They just

21:27.590 --> 21:30.390
weren't growing with with the all the

21:30.390 --> 21:33.010
urgency could give we had and existing

21:33.010 --> 21:35.232
remote work program . We had two people

21:35.232 --> 21:37.454
who are telling working every day , but

21:37.454 --> 21:39.621
it was it was never more than about 90

21:39.621 --> 21:41.788
to 100,000 users on a day , which is a

21:41.788 --> 21:44.010
lot in real terms , but as a percent of

21:44.010 --> 21:46.121
the duty workforce is only about 5% .

21:46.121 --> 21:48.232
So there's a big gap between about 5%

21:48.232 --> 21:50.343
telework and , you know , approaching

21:50.343 --> 21:52.690
70 or 80% of work . But we have

21:52.690 --> 21:54.468
programs in place . We had some

21:54.468 --> 21:58.220
programs for , uh , remote classified

21:58.220 --> 22:00.220
work . Most of them have been very

22:00.220 --> 22:04.060
targeted at specific niche problems on

22:04.060 --> 22:06.990
we had to work to scale them . I think

22:07.000 --> 22:10.510
we were able to respond very quickly

22:11.240 --> 22:14.610
in the own class space by moving users

22:14.610 --> 22:18.520
into an online collaboration tool . We

22:18.520 --> 22:22.220
now have about 960,000 users

22:23.340 --> 22:25.673
using an online environment we call CVR ,

22:25.673 --> 22:27.340
which is just a collaborative

22:27.340 --> 22:29.396
environment that happened remarkably

22:29.396 --> 22:31.562
quickly . And I think we leveraged the

22:31.562 --> 22:34.700
urgency of the moment to to wait

22:34.700 --> 22:36.867
policies where he had to to accelerate

22:36.867 --> 22:39.340
processes , to take advantage of some

22:39.340 --> 22:41.610
existing contracts to do it . Uh , on

22:41.610 --> 22:43.721
the classified side , it was harder .

22:43.721 --> 22:45.888
Luckily again , we already had the flu

22:45.888 --> 22:47.999
press drawn up , but just scaling the

22:47.999 --> 22:50.054
production that was our high touch ,

22:50.054 --> 22:52.850
producing the devices for classified

22:53.120 --> 22:54.898
remote work , all the commotion

22:54.898 --> 22:57.470
solutions for classified for what that

22:57.470 --> 23:00.190
is high touch in person labor on , but

23:00.190 --> 23:02.420
it was difficult to scale that in a

23:02.430 --> 23:04.597
safe way in order to meet the demand .

23:04.597 --> 23:06.763
We did eventually hit our stride . But

23:06.763 --> 23:08.819
whereas we moved in the unclassified

23:08.819 --> 23:11.340
space very broadly over the span of 60

23:11.340 --> 23:13.507
days , I think it's only recently that

23:13.507 --> 23:15.618
we feel like we have hit a lot of the

23:15.618 --> 23:17.950
demand for remote work at the secret

23:17.950 --> 23:21.750
level . So you mentioned that it took

23:21.750 --> 23:23.750
some time to spin up . How were you

23:23.750 --> 23:25.917
able to get there was just , ah , uh ,

23:26.110 --> 23:27.943
lots of contracts with different

23:27.943 --> 23:30.830
suppliers toe production ? Or were you

23:30.830 --> 23:32.941
able to just be taxi routes out there

23:32.941 --> 23:35.163
and help boost production in some way ?

23:35.310 --> 23:37.477
Yeah , the first thing we had to do is

23:37.477 --> 23:39.643
find out where all those programs were

23:39.643 --> 23:41.532
buried within a part . So another

23:41.532 --> 23:43.810
department something place there's not .

23:43.810 --> 23:46.032
There is not a commercial solutions for

23:46.032 --> 23:48.340
classified or a secret work from home

23:48.340 --> 23:50.562
program . You know , there were a dozen

23:50.562 --> 23:53.570
or so we actually worked with esa us to

23:53.570 --> 23:55.626
approve all those things to First of

23:55.626 --> 23:57.848
all , just get our arms around those in

23:57.848 --> 24:01.720
a daily uh ah kind of I t before

24:01.720 --> 24:05.160
Ah , Kobe Telework task force that the

24:05.170 --> 24:08.010
beauty CEO chairs on get shared

24:08.010 --> 24:10.343
awareness of what all those things were .

24:10.343 --> 24:12.710
And once we knew where all of them were ,

24:12.720 --> 24:15.040
what their state of maturity waas We

24:15.040 --> 24:16.984
could ensure that they had all the

24:16.984 --> 24:19.040
approvals they needed . And then the

24:19.040 --> 24:21.290
ability to ramp production , um , ended

24:21.290 --> 24:23.457
up being very local actions . I mean ,

24:23.457 --> 24:25.568
I think , you know , in the injustice

24:25.568 --> 24:28.110
case , they had to identify the right

24:28.110 --> 24:30.221
amount of skip location . They had to

24:30.221 --> 24:32.110
replicate some infrastructure for

24:32.110 --> 24:34.277
provisioning on , and then they had to

24:34.277 --> 24:36.443
bring in a lot of people who did a lot

24:36.443 --> 24:38.610
of in the office hands on work to make

24:38.610 --> 24:38.410
that happen . I think in some of the

24:38.410 --> 24:41.470
other services it involved ramping up

24:41.470 --> 24:43.581
agreements with suppliers in order to

24:43.581 --> 24:46.270
do that . It was difficult for a lot of

24:46.270 --> 24:48.870
these solutions , you know , rely on a

24:48.880 --> 24:51.130
two generations old version of a tablet

24:51.130 --> 24:53.186
or something else that we have baked

24:53.186 --> 24:55.480
the conversating , the configuration

24:55.830 --> 24:59.660
around and getting rapid infusions of

24:59.660 --> 25:02.580
supply for those types of devices . It

25:02.580 --> 25:04.747
was difficult , and I think one of the

25:04.747 --> 25:06.969
lessons we draw from this is that those

25:06.969 --> 25:09.100
types of solutions have to be agile ,

25:09.100 --> 25:13.030
adaptable to weigh , have toe not

25:13.030 --> 25:15.120
be too tightly tethered to specific

25:15.120 --> 25:17.342
hardware platforms because that was one

25:17.342 --> 25:20.160
of our friction Points for scale . Yeah ,

25:20.810 --> 25:23.340
Yeah , makes sense . Jeff wanted to

25:23.340 --> 25:25.451
move over to you and talk a bit about

25:25.451 --> 25:27.673
the State Department , which I think of

25:27.673 --> 25:30.150
as , like , the other icy agency .

25:30.150 --> 25:32.372
Right ? State Department definitely has

25:32.372 --> 25:35.340
a lot of intelligence work that it does

25:35.990 --> 25:38.400
in support of the icy . And you also

25:38.400 --> 25:40.622
have an interesting perspective because

25:40.622 --> 25:42.733
I know State Department's resource is

25:42.733 --> 25:44.678
are very much Federated across the

25:44.678 --> 25:47.700
world . In many areas where

25:48.330 --> 25:50.274
infrastructure is not always their

25:50.274 --> 25:52.970
security isn't always , ah , easy to

25:52.970 --> 25:56.850
attain . So when this pandemic hit

25:56.940 --> 25:59.620
home here at the state how much of

25:59.620 --> 26:01.620
those lessons that you have learned

26:01.620 --> 26:03.787
overseas were you able to ramp up here

26:03.787 --> 26:06.040
at home ? Yes . So I was listening . My

26:06.040 --> 26:08.760
colleague , um you know , I think we

26:08.760 --> 26:10.790
actually took a slightly different

26:10.800 --> 26:14.090
approach than what other folks did

26:14.150 --> 26:16.261
first . Like , I guess I should start

26:16.261 --> 26:18.150
by saying , as a department , the

26:18.150 --> 26:20.317
department was fairly well situated to

26:20.317 --> 26:24.210
do remote operation . Um , most of its

26:24.210 --> 26:26.432
work was done in the unclassified world

26:26.820 --> 26:29.910
in we had fairly robust unclassified

26:29.910 --> 26:32.840
systems connecting , uh , you know , uh ,

26:32.850 --> 26:35.580
posts all over the world with the

26:35.590 --> 26:38.960
German building . So there wasn't a

26:38.960 --> 26:41.100
whole lot of change there other than

26:41.110 --> 26:43.170
just moving to a more robust kind of

26:43.180 --> 26:46.510
status . It was different in the bureau ,

26:46.520 --> 26:48.298
right ? Because there we've got

26:48.298 --> 26:50.290
intelligence analysts operating at

26:50.300 --> 26:52.356
essentially a top secret level . For

26:52.356 --> 26:55.530
the most part , I trying to enable top

26:55.530 --> 26:58.600
secret outside of sort of protected

26:58.610 --> 27:01.890
enclaves is extremely difficult .

27:02.190 --> 27:05.350
And it's made even more difficult when

27:05.350 --> 27:07.406
you're trying to do that in a rush .

27:07.406 --> 27:09.790
And so , frankly , we did . What we did

27:09.790 --> 27:11.810
is we recognize that the business

27:11.810 --> 27:15.010
environment had changed around us with

27:15.010 --> 27:17.640
coated with sort of distributed

27:17.720 --> 27:21.220
customer sets . Um , Teleworking

27:21.230 --> 27:23.380
Aziz Well , as the producers of

27:23.380 --> 27:25.547
intelligence , double working . And so

27:25.547 --> 27:27.769
we changed our business model largely ,

27:28.550 --> 27:31.520
and we focused a lot on what we could

27:31.530 --> 27:34.590
do with unclassified

27:34.870 --> 27:37.820
information . So there was , ah , large

27:37.820 --> 27:40.690
emphasis enabling usable source ,

27:41.540 --> 27:43.860
producing new product lines , thinking

27:43.860 --> 27:47.390
about how to , um provide value

27:47.400 --> 27:49.670
to customers , traditional customers of

27:49.670 --> 27:52.500
intelligence . But to do it with

27:52.510 --> 27:54.170
marginally open source past

27:54.170 --> 27:56.337
commentaries , the beginning of this I

27:56.337 --> 27:58.990
also mentioned that we think a lot

27:58.990 --> 28:00.934
about tools and technology and the

28:00.934 --> 28:03.157
implement just because of the nature of

28:03.157 --> 28:05.212
our business . But there really is a

28:05.212 --> 28:07.212
human element component to this . I

28:07.212 --> 28:09.630
think Orlando touched on it at the very

28:09.630 --> 28:12.650
beginning . So , you know , we did a

28:12.650 --> 28:15.090
lot of things like reducing or

28:15.090 --> 28:17.312
eliminating the requirement for quarter

28:17.312 --> 28:19.368
hours . Right ? So you can't come in

28:19.368 --> 28:21.368
during the day because you've got a

28:21.368 --> 28:23.590
spouse who needs to work and you've got

28:23.590 --> 28:26.380
Children at home , but your spouse can

28:26.380 --> 28:28.436
spell you in the evening hours . You

28:28.436 --> 28:30.547
can come in during the evening to get

28:30.547 --> 28:32.713
the classified piece of your work done

28:32.713 --> 28:34.547
while you've done run classified

28:34.547 --> 28:36.580
teleworking , uh , remotely eso

28:36.590 --> 28:39.360
removing core hours , giving people

28:39.360 --> 28:41.890
just maximum flexibility . The other

28:41.890 --> 28:43.890
thing . Oddly enough , you know , I

28:43.890 --> 28:45.946
said , flexibility there because you

28:45.946 --> 28:48.168
need to provide that to folks . What we

28:48.168 --> 28:49.946
discovered is the importance of

28:49.946 --> 28:52.001
providing structure . And again I go

28:52.001 --> 28:54.168
back to my quipped that I'm also a dad

28:54.168 --> 28:56.890
is a second job , and I've come to

28:56.890 --> 28:59.001
understand , with my own Children and

28:59.001 --> 29:01.168
distorted environment how important it

29:01.168 --> 29:03.650
is that provide a structure for them in

29:03.650 --> 29:06.180
a rather instruction period . But the

29:06.190 --> 29:08.610
same is true of business , even though

29:08.610 --> 29:10.970
we need to provide flexibility to the

29:10.970 --> 29:13.130
workforce and enable that their

29:13.130 --> 29:15.670
operations technologically into

29:15.680 --> 29:17.902
business process . We also need to give

29:17.902 --> 29:20.860
them a structure that creates sort of a

29:20.860 --> 29:23.027
new normal for them . So those are the

29:23.027 --> 29:25.420
sorts of things that we focused on sure

29:25.610 --> 29:28.740
distributed some secure coms ,

29:28.740 --> 29:31.350
capabilities and what have you . But

29:31.350 --> 29:34.090
the heaviest reliance was on secure but

29:34.090 --> 29:36.940
unclassified systems . Yeah ,

29:37.830 --> 29:40.350
you mentioned that you were able to Do

29:40.360 --> 29:42.360
you really focus as other that much

29:42.360 --> 29:44.471
right ? You start off focused that on

29:44.471 --> 29:46.620
class and then mixed in some of the

29:46.620 --> 29:48.620
classified work as you were able to

29:48.620 --> 29:50.842
normalize your operations for the Times

29:51.140 --> 29:53.307
at the State Department could give the

29:53.307 --> 29:55.840
percentage or are some kind of idea how

29:55.840 --> 29:58.050
much of the work that gets done is

29:58.060 --> 30:01.390
classified versus unq last well , and

30:01.630 --> 30:03.852
I would have to distinguish between the

30:03.852 --> 30:06.110
bureau and the department . So ,

30:06.120 --> 30:09.700
partner , um is massive

30:10.240 --> 30:12.990
global , and the vast majority of it is

30:12.990 --> 30:16.510
unclassified or generally , if you

30:16.510 --> 30:19.350
say system high in the department ,

30:19.780 --> 30:22.570
most people think secret . But within

30:22.570 --> 30:24.570
the bureau , which is one of the 17

30:24.570 --> 30:27.200
members of the the I C but which also

30:27.210 --> 30:29.043
sits in the department providing

30:29.043 --> 30:31.210
intelligence support to the department

30:31.370 --> 30:33.950
system highs , ts code word

30:34.910 --> 30:38.070
and pretty much everything that folks

30:38.070 --> 30:40.750
dio is done on that system . It's the

30:40.750 --> 30:43.120
same sort of challenge that I know . My

30:43.120 --> 30:46.000
colleagues , uh , from CIA with the

30:46.000 --> 30:48.730
familiar went back at our home agency

30:48.730 --> 30:52.030
is very difficult to do Top secret

30:52.090 --> 30:56.000
work , uh , in outside of outside of

30:56.000 --> 30:58.110
protected enclaves . That's

30:58.120 --> 31:01.560
understandable . So take it . With that

31:01.560 --> 31:04.570
in mind , I want to chip back over to

31:04.580 --> 31:08.260
Teoh . Some of our other Panelists get

31:08.260 --> 31:11.800
an idea of how that classified work is

31:11.800 --> 31:14.260
getting done . We mentioned some shift

31:14.260 --> 31:17.290
rotations . I know some work doing

31:17.290 --> 31:20.280
things like a proxy . Uh , so you can

31:20.280 --> 31:23.110
you can they take the classified nature

31:23.110 --> 31:25.620
out of the data or the workload and do

31:25.620 --> 31:27.731
it in an unclassified manner and then

31:27.731 --> 31:29.898
match it back ? Can we talk about some

31:29.898 --> 31:31.953
of how that works ? Uh , let's start

31:31.953 --> 31:34.170
with you . How have you been able to

31:34.170 --> 31:37.460
help people do the classified work in

31:37.460 --> 31:39.682
this time ? Can they do it at home ? Do

31:39.682 --> 31:41.738
they have to be in a skiff ? How did

31:41.738 --> 31:43.960
that work ? So that's a good question .

31:43.960 --> 31:46.050
And then let me answer from an icy

31:46.050 --> 31:47.994
perspective because it is a little

31:47.994 --> 31:50.050
different depending on where you are

31:50.050 --> 31:52.272
and what work being done . By and large

31:52.272 --> 31:54.217
for majority most the intelligence

31:54.217 --> 31:57.700
community , you could say 9% . All of

31:57.700 --> 32:00.800
the work should be performed in a

32:00.810 --> 32:03.200
secure facility . When I say classified

32:03.200 --> 32:06.700
work , I mean data information that we

32:06.700 --> 32:08.867
would like to have protected at higher

32:08.867 --> 32:11.940
levels . And so But within the I see ,

32:11.940 --> 32:14.162
we do have multiple domains of multiple

32:14.162 --> 32:16.107
classifications so that some of my

32:16.107 --> 32:18.051
colleagues spoke about work in the

32:18.051 --> 32:20.051
unclassified realm or on classified

32:20.051 --> 32:21.890
world . Yes , we do have data

32:21.890 --> 32:24.400
information and environments that are

32:24.400 --> 32:27.190
available on the unclassified world and

32:27.240 --> 32:29.420
have been even prior to the pandemic ,

32:29.590 --> 32:32.000
that people are able to do some work of

32:32.120 --> 32:34.760
remotely via that . But by and large ,

32:34.760 --> 32:38.180
when it comes to what typically the the

32:38.180 --> 32:40.950
icy traditionally is known for , which

32:40.950 --> 32:43.990
is your higher classified related items ?

32:44.000 --> 32:46.770
Yes , that is , in a secure facility .

32:47.080 --> 32:51.020
We do a quart , uh , situations where

32:51.020 --> 32:53.790
you have maybe facilities working with

32:53.790 --> 32:56.068
vendors are working in other locations ,

32:56.800 --> 32:58.633
but or working with , you know ,

32:58.633 --> 33:01.380
defense . But by by far in large , it

33:01.380 --> 33:03.920
is in a secure facility . So the way

33:03.920 --> 33:06.087
that we looked at the challenge or the

33:06.087 --> 33:08.850
problem or the situation . Waas okay ,

33:09.030 --> 33:11.510
at most of the work that a majority of

33:11.510 --> 33:13.566
the workforce needs to do is in this

33:14.260 --> 33:16.427
the care facility within that bubble .

33:16.427 --> 33:18.670
How can we maximize our efforts ? And

33:18.670 --> 33:20.892
that's where you have a lot of flexible

33:20.892 --> 33:23.050
work agreements . You have a lot of

33:23.270 --> 33:26.870
time sharing . As far as although , you

33:26.870 --> 33:29.860
know , we may have situated here in the

33:29.920 --> 33:31.864
metropolitan area . There could be

33:31.864 --> 33:33.976
members of the intelligence community

33:33.976 --> 33:36.198
and other places because our mission is

33:36.198 --> 33:39.150
not just here . And also so you think

33:39.150 --> 33:42.460
about the icy is very a very large off

33:42.540 --> 33:45.840
of of different types of intelligence

33:45.850 --> 33:47.820
because their mission sets are so

33:47.820 --> 33:49.931
variable . Right ? So , you know , we

33:49.931 --> 33:52.098
have some of the intelligence agencies

33:52.098 --> 33:53.987
that traditionally operate on the

33:53.987 --> 33:56.098
higher classified domains , which has

33:56.098 --> 33:58.480
some of the service , uh , services

33:58.480 --> 34:00.702
operate on the secret domain , and then

34:00.702 --> 34:02.813
you might have some elements that may

34:02.813 --> 34:05.036
be due more than mission unclassified .

34:05.036 --> 34:07.410
So because it varies in the type of

34:07.410 --> 34:09.720
intelligence that we're performing , it

34:09.720 --> 34:11.942
does specifically depend on the mission

34:11.942 --> 34:14.109
set and that mission . That is what we

34:14.109 --> 34:17.310
look at as what is the risk for what is

34:17.610 --> 34:20.030
the the way that we can achieve that .

34:20.040 --> 34:23.100
How it may not be just from your normal

34:23.100 --> 34:25.630
9 to 5 here in in the D C area . It

34:25.630 --> 34:28.770
could be somewhere else . And so , but

34:29.050 --> 34:31.220
unlike my colleagues , we we are a

34:31.220 --> 34:33.170
little more stringent , maybe with

34:33.430 --> 34:35.319
trying to do that . And it's just

34:35.319 --> 34:37.208
because that the work is a little

34:37.208 --> 34:39.208
different . We all work in the same

34:39.208 --> 34:41.060
field , doing a little bit of a

34:41.060 --> 34:44.460
different role . So over now that is

34:44.760 --> 34:47.270
the next one point . Yo dd diversity of

34:47.270 --> 34:49.440
the mission and how none of this is

34:49.880 --> 34:52.050
static haven't thinking about a year

34:52.060 --> 34:53.950
other than then The Intelligence

34:53.960 --> 34:55.793
Committee , which is such a wide

34:55.793 --> 34:57.960
community , probably the only one that

34:57.960 --> 35:00.016
might have more diverse mission test

35:00.016 --> 35:02.480
within a single group might be D . O .

35:02.480 --> 35:04.830
D . And the Commerce Department . Just

35:04.840 --> 35:07.080
commerce is a grab bag of all kinds of

35:07.080 --> 35:09.390
agencies in mission both hard , less

35:09.680 --> 35:11.800
classified work . Peter , I'd be

35:11.800 --> 35:13.800
interested to hear from you on this

35:13.800 --> 35:16.360
topic . Assessment . Did . Your role is

35:16.370 --> 35:18.703
to look at the entire enterprise across ,

35:18.703 --> 35:20.830
you know , Dean , how are you ? What

35:20.830 --> 35:22.830
kind of high level guidance are you

35:22.830 --> 35:24.941
giving New components in the military

35:24.941 --> 35:27.370
branches about doing classified work

35:27.370 --> 35:29.870
right now , particularly remotely . Or

35:29.870 --> 35:32.230
are people come in on rotations in the

35:32.230 --> 35:34.452
light ? How much of that applies across

35:34.452 --> 35:36.452
the whole D o . D . And how much of

35:36.452 --> 35:38.674
that do you have to give general advice

35:38.674 --> 35:40.786
and then let the component make their

35:40.786 --> 35:43.030
own decisions ? Yeah , I think I think

35:43.830 --> 35:46.080
it's important within duty that there

35:46.080 --> 35:48.191
is always a lot of autonomy preserved

35:48.191 --> 35:50.380
at a local commander component level ,

35:50.570 --> 35:52.681
and we're globally dispersed and have

35:52.681 --> 35:55.020
to respond to local conditions

35:56.760 --> 35:58.920
and diverse missions . And we really

35:58.920 --> 36:00.920
need commanders on the ground to be

36:00.920 --> 36:02.976
able to make those calls . So we try

36:02.976 --> 36:04.976
and give out guidance that is gonna

36:04.976 --> 36:07.142
allow people to make smart choices and

36:07.142 --> 36:09.142
keep things safe . Way tried really

36:09.142 --> 36:11.031
hard to stem the proliferation of

36:11.031 --> 36:12.864
Shadow I t . During this episode

36:12.864 --> 36:15.087
because we had every , you know , every

36:15.087 --> 36:17.310
command as their local to staff and

36:17.310 --> 36:19.532
their local C i o . Trying to solve the

36:19.532 --> 36:21.940
problems for themselves on but we

36:21.940 --> 36:23.884
didn't want was a proliferation of

36:23.884 --> 36:25.829
solutions that that we had limited

36:25.829 --> 36:27.600
visibility into going back to

36:27.610 --> 36:31.310
classified side points are spot on . I

36:31.310 --> 36:33.710
think for us as well , that , um

36:34.050 --> 36:36.272
although we talk about what it takes to

36:36.272 --> 36:39.870
enable some classified work remotely ,

36:39.970 --> 36:42.081
I think is really important condition

36:42.081 --> 36:44.081
that to say , first of all , that's

36:44.081 --> 36:45.859
only gonna occur with a certain

36:45.859 --> 36:48.150
sensitivity of data . And second ,

36:48.160 --> 36:51.220
although some home I can view a secret

36:51.220 --> 36:53.220
presentation or join a secret phone

36:53.220 --> 36:55.710
call if my job is in the war fighting

36:55.710 --> 36:57.543
domain to be looking at a common

36:57.543 --> 36:59.950
operating picture and directing the

36:59.950 --> 37:02.061
movement of aircraft , I'm only doing

37:02.061 --> 37:04.006
that in the office . And if I'm an

37:04.006 --> 37:06.006
Intel analyst and I'm working at TS

37:06.006 --> 37:07.950
level , I'm only doing that in the

37:07.950 --> 37:10.117
office . So at that point , it becomes

37:10.117 --> 37:12.600
down , comes down to , um , more of the

37:12.600 --> 37:14.767
human factors . Conversation is how do

37:14.767 --> 37:17.330
we stagger chefs ? How do we limit the

37:17.330 --> 37:19.608
number of people who are in the office ?

37:19.608 --> 37:21.608
It would be at work , and we really

37:21.608 --> 37:25.440
left most of those decisions to two

37:25.450 --> 37:28.440
local commanders and dressing . Yeah ,

37:29.490 --> 37:32.120
so we are getting political into the

37:32.120 --> 37:34.250
time , and I asked for questions from

37:34.250 --> 37:36.028
the audience , and you all have

37:36.028 --> 37:38.028
delivered . We've got tons of those

37:38.028 --> 37:40.250
before we get , too , though . Carrie ,

37:40.250 --> 37:42.361
I want to give the last question from

37:42.361 --> 37:44.583
me . I want to put to you . I mentioned

37:44.583 --> 37:46.970
before the idea of turning classified

37:47.090 --> 37:50.360
work flows into unclassified proxy

37:50.370 --> 37:52.537
projects . Can you talk about how some

37:52.537 --> 37:55.670
of that work at Miter and throughout

37:55.670 --> 37:57.948
the defense and intelligence community ?

37:58.430 --> 38:01.640
Uh , sure , I will again reiterate what

38:01.640 --> 38:03.918
you've just heard from our perspective .

38:03.918 --> 38:06.810
And so when we are doing the top secret

38:06.820 --> 38:10.210
has a secret problems and delivering on

38:10.210 --> 38:13.820
our on the road and I

38:13.850 --> 38:16.290
see Project , we are also within a

38:16.300 --> 38:19.220
secure facilities . But here here

38:19.220 --> 38:22.000
question being up on R and D

38:22.220 --> 38:25.760
organization . We do try and carve

38:25.770 --> 38:28.660
off our family , our Andy challenges

38:29.120 --> 38:31.860
that you could looking at new new

38:31.870 --> 38:33.900
solutions , new ways to solve those

38:33.910 --> 38:36.210
challenges . So you could put in the

38:36.210 --> 38:39.360
context maybe of a FEMA or crisis

38:39.370 --> 38:41.980
response activity . And I think about

38:41.990 --> 38:44.820
how you could pull a new modeling and

38:44.830 --> 38:46.941
simulation tools or things like vigil

38:46.941 --> 38:49.780
engineering , even looking at non

38:49.780 --> 38:52.010
traditional data . So those are the

38:52.020 --> 38:54.510
types of ways that we have expanded the

38:54.510 --> 38:56.399
app it Ercan which we address the

38:56.399 --> 38:59.500
problem . And so I think that's really

38:59.510 --> 39:03.060
something that , as I mentioned earlier ,

39:03.070 --> 39:05.181
really lead to felt some innovation ,

39:05.181 --> 39:07.520
and as we make those discoveries making

39:07.520 --> 39:09.631
car packet job , maybe the code , the

39:09.631 --> 39:11.742
tools of findings , and then put them

39:11.742 --> 39:13.909
back over to the classified so that we

39:13.909 --> 39:16.220
can deploy them on on the real real

39:16.220 --> 39:16.680
data .

39:19.770 --> 39:22.330
Fantastic . Good luck with that . I'm

39:22.330 --> 39:24.490
gonna move over to ah , some of the Q

39:24.490 --> 39:26.460
and A from the audience . As I

39:26.470 --> 39:28.359
mentioned , we've got quite a few

39:28.359 --> 39:30.581
questions here . We're gonna try to get

39:30.581 --> 39:32.803
through as many as we can . First off ,

39:32.803 --> 39:34.970
a , uh , a consultant with the Defense

39:34.970 --> 39:37.137
Department asked our deal . The office

39:37.137 --> 39:39.137
has experienced a great increase in

39:39.137 --> 39:41.470
productivity , collaboration and morale .

39:41.470 --> 39:43.359
Been shifting to tell a work what

39:43.359 --> 39:45.526
policies need to be changed , telework

39:45.526 --> 39:47.748
in place . And what aspects of telework

39:47.748 --> 39:49.970
will d o d maintain when the cove in 19

39:49.970 --> 39:52.192
crisis is over ? You know , that sounds

39:52.192 --> 39:54.081
like it's for you . Okay , Yeah ,

39:54.081 --> 39:56.192
that's it's a good point . And we and

39:56.192 --> 39:58.081
we've heard that from a number of

39:58.450 --> 40:00.506
corners and says , Hey , we actually

40:00.506 --> 40:02.617
had found , particularly from working

40:02.617 --> 40:04.561
in a knowledge work environment or

40:04.561 --> 40:06.672
something that's transactional , that

40:06.672 --> 40:08.728
productivity has benefited from this

40:08.990 --> 40:11.860
environment and one of the things we

40:11.860 --> 40:13.804
learned I think that speaks to the

40:13.804 --> 40:15.900
question is we built out some of the

40:15.900 --> 40:18.570
collaboration capabilities because we

40:18.570 --> 40:20.660
didn't . We wanted to be prepared in

40:20.660 --> 40:22.882
case our existing , like , remote VPN ,

40:22.882 --> 40:24.993
everything . If that collapsed and we

40:24.993 --> 40:27.271
were underwater with capability wanted .

40:27.271 --> 40:29.493
This is kind of a catchall . One of the

40:29.493 --> 40:31.660
things we learned that there is a huge

40:31.660 --> 40:33.827
latent demand in the d . O . D . For a

40:33.827 --> 40:35.938
capability to easily collaborate with

40:35.938 --> 40:38.104
your team's easily jump up call . Flip

40:38.104 --> 40:40.271
between working on a document together

40:40.271 --> 40:41.938
back before these are not new

40:41.938 --> 40:44.104
discoveries for industry , but for D .

40:44.104 --> 40:46.104
O . D . Where we didn't have all of

40:46.104 --> 40:48.327
this capability , I think it was It was

40:48.327 --> 40:50.549
a revelation . We also because we built

40:50.549 --> 40:52.493
this out as an enterprise system ,

40:52.493 --> 40:54.271
meaning a D o D wider system is

40:54.271 --> 40:56.438
supposed to something that was service

40:56.438 --> 40:58.549
unique . There's fewer barriers , the

40:58.549 --> 41:00.438
collaboration across the military

41:00.438 --> 41:02.438
services and the other agencies and

41:02.438 --> 41:04.327
field activities that make up the

41:04.327 --> 41:06.549
department . Um , I think we're looking

41:06.549 --> 41:09.620
very hard right now that at what we can

41:09.620 --> 41:11.787
preserve , there's a handful of things

41:11.787 --> 41:13.787
that we specifically want Preserved

41:13.787 --> 41:16.780
Number one is that capability to

41:16.780 --> 41:18.669
collaborate seamlessly across the

41:18.669 --> 41:20.558
entire department , so you're not

41:20.558 --> 41:22.780
locked into organizational boundaries .

41:22.780 --> 41:24.836
elsewhere in the department . Number

41:24.836 --> 41:26.724
two is to be able to do that from

41:26.724 --> 41:28.836
outside the network perimeter , which

41:28.836 --> 41:28.030
is really gonna accelerate the

41:28.030 --> 41:30.030
conversation about trust within the

41:30.030 --> 41:32.720
department and third a little bit . I

41:32.730 --> 41:34.952
think longer term goal is to be able to

41:34.952 --> 41:37.040
leverage more personal devices to be

41:37.040 --> 41:39.270
able to access that that have been

41:39.290 --> 41:41.012
found under this is all of the

41:41.012 --> 41:43.560
unclassified layer . So there's

41:43.560 --> 41:46.460
programs in work now to try and make

41:46.470 --> 41:49.820
eliminate some of what we authorize as

41:49.820 --> 41:52.670
a temporary solution going forward . My

41:52.670 --> 41:55.670
last comment on that is the tools can

41:55.670 --> 41:57.900
only do so much here . The other thing

41:57.900 --> 42:00.067
that we really have to focus on within

42:00.067 --> 42:01.670
department is the culture .

42:02.140 --> 42:04.140
Organizational culture is extremely

42:04.140 --> 42:06.362
resilient , and I do think that there's

42:06.362 --> 42:09.170
a chance that in a command and control

42:09.170 --> 42:11.670
environment like you d as soon as the

42:11.670 --> 42:13.726
leadership is back holding all their

42:13.726 --> 42:15.948
meetings in person , that flows quickly

42:15.948 --> 42:18.059
through the enterprise . So so we can

42:18.059 --> 42:19.948
help from a technology enablement

42:19.948 --> 42:22.170
standpoint . But we need that continued

42:22.170 --> 42:24.320
leadership commitment to a to a new

42:24.320 --> 42:26.431
normal . That's gonna be a little bit

42:26.431 --> 42:28.653
more flexible environment for workers .

42:28.653 --> 42:30.820
Man , I want to stay with you for this

42:30.820 --> 42:32.709
next question . I wasn't directed

42:32.709 --> 42:34.598
specifically at you , but some of

42:34.598 --> 42:36.820
things you just mentioned ductile right

42:36.820 --> 42:38.987
directly into this . So a team manager

42:38.987 --> 42:41.320
from one of our underwriters , actually ,

42:41.320 --> 42:43.431
uh , agile is the direction that much

42:43.431 --> 42:45.264
of I t is moving to . One of the

42:45.264 --> 42:47.376
fundamentals of agile is face to face

42:47.376 --> 42:49.487
and working closely with team members

42:49.487 --> 42:51.264
at the same table . How are you

42:51.264 --> 42:53.264
adapting agile development toe work

42:53.264 --> 42:55.264
with a remote workforce ? So I feel

42:55.264 --> 42:57.542
like you got into some of that already ,

42:57.542 --> 42:59.709
Peter , which mind ? Just very briefly

42:59.709 --> 43:01.850
addressing it directly , that this is

43:01.850 --> 43:03.900
actually a great question because I

43:03.910 --> 43:06.470
would say , if I could choose what to

43:06.470 --> 43:08.980
spend my time on , it would be on

43:08.980 --> 43:11.036
modernizing the way we were building

43:11.036 --> 43:13.258
deliver software for the department . A

43:13.258 --> 43:17.180
huge part of that is heavy user

43:17.180 --> 43:18.740
involvement , design rapid

43:18.750 --> 43:22.060
deterioration . I don't think it's

43:22.060 --> 43:25.550
fundamentally undermined by working

43:25.550 --> 43:28.030
remotely , provided that you have a

43:28.040 --> 43:30.207
really good set of schools . There are

43:30.207 --> 43:32.373
some things you can do when you've got

43:32.373 --> 43:34.373
a share screen in front of you that

43:34.373 --> 43:36.540
users can manipulate that are actually

43:36.540 --> 43:38.762
easier than watch . But I think that is

43:39.580 --> 43:41.524
particular teams that have already

43:41.524 --> 43:43.740
established trust in a battle rhythm .

43:44.580 --> 43:47.290
When I think about the places where in

43:47.290 --> 43:49.457
person interaction is still incredibly

43:49.457 --> 43:51.179
important , it's building that

43:51.179 --> 43:53.820
relationship between in this case , the

43:53.820 --> 43:56.150
development team and your user

43:56.150 --> 43:59.940
population . I I'm ready for the days

43:59.940 --> 44:01.773
when we can get those teams back

44:01.773 --> 44:03.829
together , tow launch things and get

44:03.829 --> 44:06.051
things moving . But then , as you begin

44:06.051 --> 44:08.162
to interest , I actually think , uh ,

44:08.162 --> 44:10.218
way have an opportunity to go faster

44:10.218 --> 44:12.329
here because we have times today when

44:12.329 --> 44:15.250
you think about a commander control

44:15.250 --> 44:17.460
application that were delivering to

44:17.460 --> 44:19.440
users that combatant commands . In

44:19.450 --> 44:21.228
order to have that type of user

44:21.228 --> 44:23.283
feedback that we have today , we fly

44:23.283 --> 44:25.394
people back , which means we can only

44:25.394 --> 44:27.450
view that , uh , on a certain rhythm

44:27.450 --> 44:29.440
and really do that effectively ,

44:29.900 --> 44:32.067
remotely . That means we could go from

44:32.067 --> 44:34.350
from three months Prince Teoh , three

44:34.350 --> 44:36.406
weeks prince and generate a lot more

44:36.406 --> 44:38.461
quickly . So it's a great question .

44:38.461 --> 44:40.517
Love toe Learn from the community on

44:40.517 --> 44:42.900
this because getting the department to

44:42.910 --> 44:45.132
be more agile on delivering software is

44:45.132 --> 44:47.466
is , I think , one of our biggest goals ,

44:48.590 --> 44:51.000
and it also because we cover agile

44:51.000 --> 44:53.222
quite a bit here next . I think is also

44:53.222 --> 44:55.444
the flipside exactly what you were just

44:55.444 --> 44:57.500
talking about where , while agile in

44:57.500 --> 44:59.667
general , was intended to speed up the

44:59.667 --> 45:01.722
development process , especially for

45:01.722 --> 45:03.611
large agencies like Department of

45:03.611 --> 45:05.778
Defense . That doesn't mean that every

45:05.778 --> 45:07.944
single interaction has to be immediate

45:07.944 --> 45:10.500
right there . There is some value to a

45:10.500 --> 45:12.722
zoo I've been finding while teleworking

45:12.722 --> 45:14.778
during the pandemic . Having someone

45:14.778 --> 45:16.833
ask you a question and being able to

45:16.833 --> 45:18.722
stop and think about it for a few

45:18.722 --> 45:20.889
minutes 1/2 hour or responding through

45:20.889 --> 45:23.056
whatever communication channel so well

45:23.056 --> 45:25.278
agile . I think overall speed things up

45:25.278 --> 45:27.444
benefits . Taking a beat every now and

45:27.444 --> 45:30.470
again moving forward , uh , in the next

45:30.470 --> 45:32.581
one is for you , and it's coming from

45:32.581 --> 45:35.000
inside the house . Somebody at D and I

45:35.000 --> 45:37.090
asked , What are some of the most

45:37.090 --> 45:39.600
widely used collaboration tools being

45:39.600 --> 45:41.711
used by the intelligence community to

45:41.711 --> 45:43.878
carry out unclassified work during the

45:43.878 --> 45:45.933
pandemic ? Is that an Officer , Cody

45:45.933 --> 45:48.044
and I that has evaluated and approved

45:48.044 --> 45:49.878
certain tools for use by Odeon I

45:49.878 --> 45:51.822
components or other icy agencies ?

45:53.390 --> 45:55.870
Yes , there's a there's a few ways to

45:55.890 --> 45:59.080
answer So within OD and I the off the

45:59.080 --> 46:01.302
record national intelligence we do have

46:01.302 --> 46:04.430
localized I t organization . Uh , the

46:04.440 --> 46:06.580
Odeon I D . I . O . Does have

46:06.690 --> 46:09.310
recommendations for tools that can be

46:09.310 --> 46:12.470
used by that agency . That element . It

46:12.490 --> 46:15.340
does very across the community as to

46:15.350 --> 46:19.110
what tools applications foretold and

46:19.120 --> 46:21.231
the like , because there's many . And

46:21.231 --> 46:23.342
because we do have enterprise license

46:23.342 --> 46:25.509
agreements or E . L . A's with various

46:25.509 --> 46:27.676
companies , components organizations ,

46:27.676 --> 46:29.842
in order to facilitate that management

46:29.980 --> 46:32.180
within the I C C i o . Office and not

46:32.180 --> 46:34.347
my office , we helped facilitate those

46:34.347 --> 46:36.520
L . A's across the department . So ,

46:36.520 --> 46:39.840
yes , then OD and I There are some

46:39.840 --> 46:42.300
licenses that are used . The irony is ,

46:42.310 --> 46:44.590
so we know the person can actually

46:44.590 --> 46:46.757
contact me directly at the I . C . C .

46:46.757 --> 46:49.780
I . A officer would like Teoh , but I

46:49.780 --> 46:52.030
would say that there are tools that

46:52.030 --> 46:54.500
they're using applications that OD and

46:54.500 --> 46:56.820
I have set up to facilitate meetings

46:56.820 --> 46:58.764
across the community . And in some

46:58.764 --> 47:00.709
cases that might be different than

47:00.709 --> 47:02.876
others . There are some other agencies

47:02.876 --> 47:05.410
and elements that have done studies .

47:05.720 --> 47:09.440
Recommendations have done a security .

47:09.450 --> 47:11.728
You could say mitigations if you would ,

47:11.728 --> 47:13.950
in order for whether it be on your home

47:13.950 --> 47:16.061
and personal and private network when

47:16.061 --> 47:17.561
connecting , Or maybe some

47:17.561 --> 47:19.561
recommendations and hygiene , as we

47:19.561 --> 47:21.228
would say , cyber hygiene and

47:21.228 --> 47:23.339
cybersecurity for your devices . Some

47:23.339 --> 47:25.394
of the elements agencies are issuing

47:25.394 --> 47:27.561
out devices . For instance , I do have

47:27.561 --> 47:29.920
ODI , and I issued out devices to

47:29.920 --> 47:33.860
connect to my account , my OD and I

47:33.870 --> 47:36.037
accounts . And then that is the case .

47:36.037 --> 47:38.259
I would say that's also Avenue in a way

47:38.259 --> 47:40.259
to go toe Xs your official mail and

47:40.300 --> 47:42.820
your official data storage information

47:42.820 --> 47:45.360
on the unclassified side , because

47:45.370 --> 47:47.592
there is a myriad of solutions , and it

47:47.592 --> 47:49.800
really depends on the use case I don't

47:49.800 --> 47:53.410
like specify one is more secure or one

47:53.410 --> 47:55.521
is better than the other , because it

47:55.521 --> 47:57.743
does just depend on what you're doing ,

47:57.743 --> 47:59.910
that there are at least many means and

47:59.910 --> 48:03.190
modes in ways that we can accomplish .

48:03.200 --> 48:06.000
That I would say a recommend going with

48:06.010 --> 48:09.030
the Odeon . I see Iot office or be

48:09.170 --> 48:11.740
going with issuing some devices , and

48:11.740 --> 48:13.573
they actually have the tools and

48:13.573 --> 48:15.629
applications set up within their and

48:15.629 --> 48:17.907
then by the public Internet We do have .

48:17.907 --> 48:20.060
Some of the icy elements have issued

48:20.060 --> 48:23.990
out , uh , cyber recommendations and

48:24.290 --> 48:27.570
cyber security steps that anyone can

48:27.570 --> 48:30.040
use just as an American to help protect

48:30.040 --> 48:32.250
your devices . on behalf of National

48:32.250 --> 48:36.120
Security . Over Nice one . I get a

48:36.130 --> 48:38.241
couple more here before we wrap up in

48:38.241 --> 48:40.130
the next one . I'm actually gonna

48:40.130 --> 48:42.241
combine two questions because they're

48:42.241 --> 48:44.352
very similar . Um , and this is gonna

48:44.352 --> 48:46.574
be for for you and a A and for Kerry as

48:46.574 --> 48:49.690
well . So first off , a person within D

48:49.690 --> 48:52.800
and I asked is od and I considering

48:52.800 --> 48:55.100
exploring systems similar to the ones

48:55.100 --> 48:57.500
Mr Ranks mentioned that would enable OD

48:57.500 --> 48:59.620
and I or I see employees toe work on

48:59.620 --> 49:02.010
classified work from home . And then

49:02.010 --> 49:04.121
also , I'm gonna combine it with this

49:04.121 --> 49:06.343
other question from Tish Lawn . Care of

49:06.343 --> 49:08.740
of in . So thanks dish for Len and

49:08.740 --> 49:11.560
Carrie about classified work from home .

49:11.780 --> 49:13.836
I understand . Both the army and the

49:13.836 --> 49:15.947
Air Force has some pilot programs for

49:15.947 --> 49:18.460
mobile secret . What is the icy doing

49:18.460 --> 49:20.890
in this arena ? So I think those kind

49:20.890 --> 49:22.946
of kind of go together . Then I will

49:22.946 --> 49:25.112
start with you . And that will get the

49:25.112 --> 49:27.390
last last word to carry during connect .

49:27.580 --> 49:29.913
Jump in on . That is the third , please .

49:29.913 --> 49:32.024
Oh , sure . You're looking at the end

49:32.024 --> 49:35.860
there , so I'll go to the first

49:35.860 --> 49:38.170
question . The verse one about is OD

49:38.170 --> 49:40.392
and I considering working on classified

49:40.392 --> 49:43.630
work I hold at home . Pete kind of hit

49:43.630 --> 49:46.260
on this . There's a lot that that's

49:46.260 --> 49:48.560
wrapped in that question . Culture is

49:48.570 --> 49:52.310
one , uh , safety and security huge .

49:52.310 --> 49:55.030
And these are all big areas . I

49:55.040 --> 49:57.190
wouldn't say yes or no to that . I

49:57.190 --> 49:59.246
think that we're constantly evolving

49:59.380 --> 50:01.560
constantly , constantly looking at our

50:01.560 --> 50:04.070
mission and how we can maybe improve it

50:04.280 --> 50:06.280
and do things better . But it's not

50:06.280 --> 50:08.690
really a cut and dry question . Yes ,

50:08.700 --> 50:10.450
there are some elements as you

50:10.450 --> 50:12.672
mentioned the pilot , uh , with some of

50:12.672 --> 50:14.894
the services they're doing secret . But

50:14.894 --> 50:18.370
as I mentioned earlier , it is for very

50:18.380 --> 50:21.170
specific use cases in subsets in very

50:21.180 --> 50:23.310
specific instances . I don't want to

50:23.310 --> 50:25.990
paint the picture . Are the mirage that

50:25.990 --> 50:27.940
we have people in the intelligence

50:27.950 --> 50:30.350
community that are accessing classified

50:30.360 --> 50:32.527
data from home because that's just not

50:32.527 --> 50:34.693
the case we're looking at it at . What

50:34.693 --> 50:36.930
can we do ? And within that classified

50:36.940 --> 50:39.340
information , what makes the classified

50:39.390 --> 50:41.334
and are there elements in parts or

50:41.334 --> 50:43.590
pieces or processes that we can do on a

50:43.590 --> 50:45.620
lower classified domain that can

50:45.620 --> 50:48.040
mitigate that ? As you mentioned before ?

50:48.040 --> 50:50.950
Sometimes we look at it and we're in a

50:50.950 --> 50:53.820
paradigm shift , so it makes us look at

50:53.820 --> 50:56.870
how are operating . And in some cases

50:56.880 --> 50:59.047
there may be portions of the work that

50:59.047 --> 51:01.380
we're performing that can be done at

51:01.390 --> 51:03.630
the lower classified domains or at a

51:03.630 --> 51:06.250
tele work remote facility that don't

51:06.250 --> 51:09.270
need quite as much of the enforcement

51:09.410 --> 51:11.632
of the security rappers at the others .

51:11.960 --> 51:14.810
So I would say that that may not be the

51:14.820 --> 51:17.320
most straightforward answer , but it's

51:17.330 --> 51:20.160
really just just we're taking it . Uh ,

51:20.170 --> 51:23.050
we need to really evaluate it and pill

51:23.050 --> 51:25.106
back that question . And just as the

51:25.106 --> 51:27.383
onion , there's a lot wrapped in there .

51:27.383 --> 51:28.383
Oh , yeah ,

51:28.383 --> 51:36.130
Wait .

51:36.130 --> 51:38.297
And Peter said it well , and I want to

51:38.297 --> 51:41.920
say hi to and um yes , looking forward

51:41.930 --> 51:43.930
to , as we continue those pilots to

51:43.930 --> 51:46.152
learn more about how we can start great

51:46.152 --> 51:48.374
bringing that into some of the contract

51:48.374 --> 51:51.500
your basis Well , thank you . No way

51:51.500 --> 51:53.667
are running just over time . But I did

51:53.667 --> 51:55.722
want to let the last last two people

51:55.722 --> 51:57.722
just jump in on this topic . If you

51:57.722 --> 51:59.778
could keep it like 30 60 seconds and

51:59.778 --> 52:02.690
then we'll move right through . Erin ,

52:02.690 --> 52:04.857
this is Japanese . Think we started to

52:04.857 --> 52:06.912
hit on what the real elephant in the

52:06.912 --> 52:08.980
room is here , which is that the

52:08.980 --> 52:11.060
intelligence community is vulnerable

52:11.390 --> 52:13.860
because we have to rely on high walls

52:13.860 --> 52:16.540
and fortifications around are

52:16.710 --> 52:18.960
classified operations . Frankly , I

52:18.960 --> 52:22.030
feel like it's May 1940 I'm sitting

52:22.700 --> 52:26.290
cozy and comfy in a fortification on

52:26.290 --> 52:28.720
the Maginot Line , and my adversary ,

52:28.720 --> 52:32.580
who was coded right now is more agile

52:32.650 --> 52:34.790
than we are . Eso If you're talking

52:34.790 --> 52:37.450
about lessons learned from this , it's

52:37.450 --> 52:39.061
about understanding that the

52:39.061 --> 52:41.283
environment in which we're operating is

52:41.283 --> 52:43.690
changing , and we always been

52:43.690 --> 52:45.857
vulnerable to this . We've always been

52:45.857 --> 52:48.023
sort of isolated , but we've been able

52:48.023 --> 52:49.968
to live with it now . We can't any

52:49.968 --> 52:52.600
Walker , so we need to change , all

52:52.600 --> 52:54.822
right . And unfortunately , with that ,

52:54.822 --> 52:56.878
I'm getting the hard hook . So we're

52:56.878 --> 52:59.100
gonna have to wrap up here . Why didn't

52:59.100 --> 53:01.322
think Jeff's when a P and carry you all

53:01.322 --> 53:03.544
were fantastic today on thank you . Our

53:03.544 --> 53:05.267
audience for listening and for

53:05.267 --> 53:07.489
submitting so many great questions as a

53:07.489 --> 53:09.711
reminder of the on demand event will be

53:09.711 --> 53:09.180
sent to you later this week , and we

53:09.180 --> 53:11.013
encourage you to share with your

53:11.013 --> 53:13.180
colleagues who may have missed today's

53:13.180 --> 53:13.020
discussion programme would not be

53:13.020 --> 53:15.020
possible without the support of our

53:15.020 --> 53:17.076
underwriter perspective , and I also

53:17.076 --> 53:19.187
want to thank integral part will with

53:19.187 --> 53:18.260
us on the power .

