WEBVTT 00:05.040 --> 00:07.960 - [Interviewer] Last name and the spelling of both. 00:07.960 --> 00:08.793 - Phyllis Toor. 00:09.830 --> 00:13.140 P-H-Y-L-L-I-S, T-O-O-R. 00:13.140 --> 00:14.370 - [Interviewer] Toor, okay. 00:14.370 --> 00:15.500 Speak up a little bit louder, 00:15.500 --> 00:17.264 because we've got party animals over there. 00:17.264 --> 00:18.097 - Okay. 00:18.097 --> 00:20.280 - [Interviewer] Can you tell me 00:20.280 --> 00:21.290 are you civilian? 00:21.290 --> 00:22.123 - I'm civilian. 00:22.123 --> 00:22.956 - [Interviewer] Okay. 00:22.956 --> 00:24.040 And what is your title? 00:24.040 --> 00:26.090 - I'm the TeamSTEPPS program manager 00:26.090 --> 00:27.050 for the Army. 00:27.050 --> 00:28.132 The U.S. Army. 00:28.132 --> 00:30.146 - [Interviewer] Team, what is it? 00:30.146 --> 00:30.979 - TeamSTEPPS. 00:30.979 --> 00:34.130 It's Team Strategies and Tools to 00:34.130 --> 00:36.380 Enhance Performance and Patient Safety. 00:36.380 --> 00:38.020 - [Interviewer] Oh, S-T-E-P-S. 00:38.020 --> 00:40.000 - S-T-E-E-P-S. 00:40.000 --> 00:41.612 No. - [Interviewer] Okay. 00:41.612 --> 00:42.445 - S-T-E-P-P-S, sorry. 00:42.445 --> 00:43.278 Want me to do it again? 00:43.278 --> 00:44.111 - [Interviewer] Say it again? 00:44.111 --> 00:44.944 - Okay. 00:44.944 --> 00:45.777 TeamSTEPPS. 00:45.777 --> 00:47.672 Team Strategies and Tools 00:47.672 --> 00:49.595 to Enhance Performance and Patient Safety. 00:49.595 --> 00:53.439 Team S-T-E-P-P-S. 00:53.439 --> 00:55.110 - [Interviewer] Perfect! 00:55.110 --> 00:57.611 Okay, and where are you from? 00:57.611 --> 01:00.269 - Born and raised in New York, Brooklyn. 01:00.269 --> 01:01.210 - [Interviewer] Okay. 01:01.210 --> 01:03.060 And where did you say you were based out of? 01:03.060 --> 01:04.027 - I live in San Antonio now. 01:04.027 --> 01:05.731 - [Interviewer] San Antonio, okay. 01:05.731 --> 01:08.480 You look great on camera by the way, 01:08.480 --> 01:09.360 I'm just saying. 01:09.360 --> 01:12.195 Very nice lighting on you, good. 01:12.195 --> 01:14.713 Tell me what you're doing here tonight. 01:15.620 --> 01:18.350 - So I have been fortunate enough 01:18.350 --> 01:21.890 to represent a movement in the Army 01:21.890 --> 01:25.340 to improve communication and teamwork 01:25.340 --> 01:27.090 throughout the MEDCOM. 01:27.090 --> 01:29.520 And we've been doing that for 01:30.490 --> 01:32.360 since 2008, 01:32.360 --> 01:34.170 our program has become a mandate 01:34.170 --> 01:38.180 by the OTSG in 2011 01:38.180 --> 01:41.140 and we have moved the needle 01:41.140 --> 01:43.257 in patient safety and teamwork 01:43.257 --> 01:46.060 and improved communication. 01:46.060 --> 01:46.980 Can I say that again? 01:46.980 --> 01:48.234 - [Interviewer] Yeah, go ahead. 01:48.234 --> 01:49.920 - Because I stumbled, right? 01:49.920 --> 01:50.753 - [Interviewer] Sometimes you just 01:50.753 --> 01:51.952 need to take a pause. 01:51.952 --> 01:52.785 - Okay. 01:52.785 --> 01:54.610 So we've been able to move the needle 01:54.610 --> 01:58.390 in teamwork, communication, and patient safety 01:58.390 --> 02:00.108 since the inception of this. 02:00.108 --> 02:01.394 - [Interviewer] Okay. 02:01.394 --> 02:02.320 Oh. 02:02.320 --> 02:03.217 - You wanna let him in? 02:03.217 --> 02:04.715 - [Interviewer] Sorry. 02:04.715 --> 02:05.548 Don't move! 02:05.548 --> 02:06.965 - I'm not moving. 02:07.846 --> 02:08.679 (door opens) 02:08.679 --> 02:09.512 - [Interviewer] Good evening, sir! 02:09.512 --> 02:10.870 (laughs) 02:10.870 --> 02:11.792 Oh, you're kind of on camera, sorry. 02:11.792 --> 02:13.420 (laughs) 02:13.420 --> 02:15.220 Good thing I can edit! 02:15.220 --> 02:16.053 Okay. 02:16.053 --> 02:17.329 And so again, 02:17.329 --> 02:18.850 you told me what it is, 02:18.850 --> 02:21.360 but tell me what is the award you're winning tonight. 02:21.360 --> 02:23.685 - So it has to do with teamwork 02:23.685 --> 02:25.610 and communication improvement 02:25.610 --> 02:26.950 across the Army. 02:26.950 --> 02:31.250 And it has been, it's truly not about me. 02:31.250 --> 02:35.350 It's about all of the teamwork leads 02:35.350 --> 02:37.840 and those folks in the front lines 02:37.840 --> 02:39.150 and in our facilities 02:39.150 --> 02:41.480 that are trying to integrate 02:41.480 --> 02:43.560 these evidence-based tools 02:43.560 --> 02:47.080 of communication and improved teamwork 02:47.080 --> 02:49.150 within their own units. 02:49.150 --> 02:52.940 And so I just help put people together 02:52.940 --> 02:55.470 so that they can be successful in doing this. 02:55.470 --> 02:58.110 - [Interviewer] So what's been the one thing 02:58.110 --> 02:59.550 that's made you the most proud about 02:59.550 --> 03:01.891 being part of this project? 03:01.891 --> 03:05.110 - It has to do with, if there's one thing, 03:05.110 --> 03:08.880 it really truly has to do with the folks in the units, 03:08.880 --> 03:11.730 in their hospitals, in the clinics, 03:11.730 --> 03:14.020 that are so passionate about improving teamwork. 03:14.020 --> 03:16.760 That this is a additional duty for them, 03:16.760 --> 03:21.760 or an additional, it's a passion that they have. 03:22.690 --> 03:25.130 So I only helped put them together with 03:25.130 --> 03:26.420 resources that they need 03:26.420 --> 03:28.465 or to provide some coaching, 03:28.465 --> 03:30.640 help them see their plan, 03:30.640 --> 03:32.070 help them see their way, 03:32.070 --> 03:35.995 but this really is about folks in the Army 03:35.995 --> 03:37.230 doing the right thing, 03:37.230 --> 03:39.664 trying to improve their own teams, 03:39.664 --> 03:41.670 trying to improve their own, 03:41.670 --> 03:44.370 improve their own team's performance. 03:44.370 --> 03:46.710 And improve patient safety. 03:46.710 --> 03:47.970 - [Interviewer] Okay, let's do that one more time. 03:47.970 --> 03:48.920 It was great. 03:48.920 --> 03:51.357 So, what is it really about? 03:51.357 --> 03:53.813 - It's about improving patient safety. 03:53.813 --> 03:56.902 It's about teamwork and communication. 03:56.902 --> 04:00.621 The, that's what it's about, 04:00.621 --> 04:02.011 I don't know (laughs) 04:02.011 --> 04:03.029 - [Interviewer] That's good no that's good! 04:03.029 --> 04:03.862 You had a good pause, so we're fine. 04:03.862 --> 04:04.760 - Okay, all right. 04:04.760 --> 04:06.624 - [Interviewer] One last question. 04:06.624 --> 04:08.940 How does it make you feel to be here tonight 04:08.940 --> 04:10.680 to represent your team 04:11.750 --> 04:13.183 and receive this award? 04:14.320 --> 04:15.863 - I feel humbled, 04:18.150 --> 04:19.960 I feel like I don't belong here, 04:19.960 --> 04:22.600 I feel like everyone in the Army 04:22.600 --> 04:23.690 that's out there working 04:23.690 --> 04:24.980 should be here, 04:24.980 --> 04:26.949 because the team that I have 04:26.949 --> 04:29.690 there's thousands of us out there 04:29.690 --> 04:32.760 and so I'm proud to be representing them 04:32.760 --> 04:34.220 because this really isn't about me 04:34.220 --> 04:35.333 it's about the team. 04:36.710 --> 04:37.543 - [Interviewer] Perfect. 04:37.543 --> 04:38.376 Anything you want to add 04:38.376 --> 04:39.593 that I didn't capture? 04:42.310 --> 04:43.719 - Well, there's so much. 04:43.719 --> 04:44.673 (laughs) 04:44.673 --> 04:45.730 - [Interviewer] You're like, where do I start? 04:45.730 --> 04:48.807 Thank you so much! - There's just so much.