WEBVTT 00:07.369 --> 00:09.536 Welcome to The Dose . I'm Doctor Craig 00:09.536 --> 00:11.480 Shriver , director of the John P . 00:11.480 --> 00:13.702 Murtha Cancer Center at the Walter Reed 00:13.702 --> 00:15.869 National Military Medical Center . One 00:15.869 --> 00:17.813 of the Defense Health Agency's key 00:17.813 --> 00:20.170 domains of ready reliable care is 00:20.170 --> 00:23.040 patient centeredness . Patient centered 00:23.040 --> 00:25.319 care isn't just a philosophy , it's a 00:25.319 --> 00:27.719 daily practice . It helps our patients 00:27.719 --> 00:29.840 heal faster and better . We'll take 00:29.840 --> 00:31.896 care of it all at the same time . It 00:31.896 --> 00:33.840 helps their families navigate some 00:33.840 --> 00:36.479 rough moments . And be patient centered 00:36.479 --> 00:38.959 also helps DHA keep everyone mission 00:38.959 --> 00:41.750 focused and mission ready . I'm proud 00:41.750 --> 00:43.972 to be joined today on the dose by Jason 00:43.972 --> 00:45.990 Ware , a nurse case manager at the 00:45.990 --> 00:48.869 hematology and oncology service at 00:48.869 --> 00:50.869 Murtha Cancer Center who helps make 00:50.869 --> 00:53.036 patient-centered care a reality . As a 00:53.036 --> 00:55.036 case manager , you're with patients 00:55.036 --> 00:57.036 through diagnosis , treatment , and 00:57.036 --> 00:59.147 survivorship . We try to match , uh , 00:59.147 --> 01:01.990 empathy with experience , um . We are 01:01.990 --> 01:03.990 patient advocates . We manage 01:03.990 --> 01:06.569 appointments . We ensure timely access 01:06.569 --> 01:08.569 to specialists to try to ease their 01:08.569 --> 01:10.750 stress by handling logistics and so 01:10.750 --> 01:12.917 they can focus on their lives , not on 01:12.917 --> 01:15.139 our lives , so they can really focus in 01:15.139 --> 01:17.361 on their cancer journey . Jason , there 01:17.361 --> 01:19.472 are so many choices for patients with 01:19.472 --> 01:21.860 regards to treatment , plus you have to 01:21.860 --> 01:24.849 navigate the patient's choices and the 01:24.849 --> 01:26.849 information , uh , so that they can 01:26.849 --> 01:28.905 understand it . How do you do that ? 01:28.905 --> 01:31.379 Well , uh , first thing is we listen 01:31.639 --> 01:34.269 and we listen closely to their concerns , 01:34.519 --> 01:36.186 advocate for their individual 01:36.186 --> 01:38.130 preferences , make sure that their 01:38.130 --> 01:40.408 families are included when appropriate , 01:40.440 --> 01:42.360 and we want them part of all that 01:42.360 --> 01:44.519 decision making . We're going to sit 01:44.519 --> 01:46.686 down with you again . We're gonna talk 01:46.686 --> 01:48.797 next steps about . What the treatment 01:48.797 --> 01:50.963 plan is going to look like . Uh , when 01:50.963 --> 01:53.519 we manage their care coordination , um , 01:53.919 --> 01:55.975 making sure that we get things right 01:55.975 --> 01:58.308 with the way they want their care to be , 01:58.308 --> 02:00.363 we try to develop a robust yet agile 02:00.363 --> 02:02.919 plan so that we can respond and react 02:02.919 --> 02:04.975 appropriately . Jason , there are so 02:04.975 --> 02:07.086 many things involved in your position 02:07.086 --> 02:08.919 in your job . How do you measure 02:08.919 --> 02:11.252 success ? Sir , among other things , uh , 02:11.252 --> 02:13.363 we monitor patient feedback . We talk 02:13.363 --> 02:15.530 with our patients and their families . 02:15.530 --> 02:17.649 We find out what works for them . We 02:17.649 --> 02:20.270 identify any roadblocks , and , uh , we , 02:20.360 --> 02:23.029 you know , try to share their insights 02:23.029 --> 02:25.199 and report across the team to 02:25.199 --> 02:27.589 continually refine our care plans so 02:27.589 --> 02:29.811 that we can learn from every patient so 02:29.811 --> 02:32.033 that each time we're doing our best and 02:32.033 --> 02:34.256 better . No doubt about it , cancer can 02:34.256 --> 02:36.478 be a tough enemy . It doesn't mean that 02:36.478 --> 02:37.811 you can't get past it . 02:44.830 --> 02:47.070 We don't just treat cancer , we treat 02:47.070 --> 02:49.389 patients , people with families , 02:49.710 --> 02:53.309 friends , hopes and dreams we show them 02:53.309 --> 02:56.470 our respect and empower them with the 02:56.470 --> 02:58.869 information they need to make the best 02:58.869 --> 03:00.910 decisions for themselves and their 03:00.910 --> 03:04.429 loved ones . And MRTA is a DHA Center 03:04.429 --> 03:06.762 of excellence . We help service members , 03:06.762 --> 03:08.818 families , and providers from around 03:08.818 --> 03:10.818 the world . That's patient-centered 03:10.818 --> 03:13.830 care . That's ready , reliable care . 03:14.800 --> 03:16.990 Thank you for watching this edition of 03:16.990 --> 03:17.559 The Dose .