Video by Petty Officer 3rd Class Carter Denton | NMRTC Pensacola | 11.13.2020
PENSACOLA, Fla. (November 13, 2020) Staff members of Naval Hospital Pensacola (NHP) discuss lessons learned from the implementation of COVID-19 screening processes at the facility as a High Reliabilty Organization. NHP established a drive-through COVID-19 screening process as well as processes for administering COVID-19 tests to eligible personnel. (U.S. Navy Video by Mass Communication......
Video by Amber Martinez Llanes | Defense Health Agency - E&T | 04.22.2017
One of the guiding principles of high reliability organizations, or HROs, is deference to expertise. This means that there are mechanisms in place to identify the individuals with the most relevant expertise in any given situation. And with this expertise, comes the authority for decision-making. The input and decisions of those with the most knowledge, skill level, and expertise takes......
Video by Amber Martinez Llanes | Defense Health Agency - E&T | 04.22.2017
High-performing health care organizations have leaders and staff who are sensitive to operations. It entails ever-present awareness of leaders and staff about the state of the systems and processes that affect patient care. Leaders in these organizations stay attentive to frontline operations, actively seeking ways to learn more about how they can help frontline staff improve care and......
Video by Amber Martinez Llanes | Defense Health Agency - E&T | 04.22.2017
The transformation toward becoming a high reliability organization represents a fundamental change in the approach to daily performance for every member of the organization, from the most senior executive leaders to frontline health care providers to administrative staff and patients. Moving toward high reliability means that every member of the MHS will center his or her efforts on service to......
Video by Amber Martinez Llanes | Defense Health Agency - E&T | 04.22.2017
High reliability organizations encourage everyone to be sensitive to their environment and have collective mindfulness. This requires everyone within the organization to consistently focus on processes that have potential to harm, recognize emerging problems earlier, and manage them more decisively before they escalate. Physician leaders can use this collective mindfulness concept while......
Video by Amber Martinez Llanes | Defense Health Agency - E&T | 04.22.2017
High performing health care organizations that deliver the safest and most effective care also uniformly endorse the principle respect for people as the foundation for improving health care delivery. These organizations create a just culture in which staff and patients are trusted, valued, and relied on to initiate improvements and innovations at the front lines. To help put this and other......
Video by Michael O'Toole | U.S. Army Medical Command | 11.10.2015
Pediatric unit and Hospital safety team's reaction to medication error applying High Reliability Organization principles....
Video by Michael O'Toole | U.S. Army Medical Command | 10.21.2015
A pediatrician was about to treat a newborn with a rapid heart rate with Adenosine. The doctor later noticed that the dosage she had obtained to give to the infant was approximately ten times the acceptable dose....
