Naval Hospital Jacksonville awarded Primary Care Medical Home Certification from The Joint Commission

Naval Hospital Jacksonville
Story by Yan Kennon

Date: 09.06.2019
Posted: 09.06.2019 15:58
News ID: 338750
Primary Care Medical Home Certification

Naval Hospital Jacksonville (its hospital and five branch health clinics) has earned The Joint Commission’s Gold Seal of Approval for Primary Care Medical Home Certification by demonstrating continuous compliance with its performance standards. The Gold Seal is a symbol of quality that reflects a health care organization’s commitment to providing safe and quality patient care.

The certification recognizes Naval Hospital Jacksonville’s efforts to coordinate care, including how its primary care clinicians and interdisciplinary teams work in partnership with patients and their families. The Joint Commission’s primary care medical home model is based on the Agency for Healthcare Research and Quality’s five characteristics of a medical home:
1. Patient-centered care
2. Comprehensive care
3. Coordinated care
4. Superb access to care
5. A systems-based approach to quality and safety

Naval Hospital Jacksonville underwent a rigorous onsite survey Aug. 20 – 23. During the review, a team of Joint Commission surveyors evaluated compliance with related certification standards including care coordination, access to care, and how effectively a primary care clinician and interdisciplinary team work in partnership with the patient (and when applicable, their family). Joint Commission standards are developed in consultation with health care experts and providers, measurement experts, and patients. The surveyors also conducted onsite observations and interviews.

“Primary Care Medical Home Certification recognizes health care organizations committed to fostering continuous quality improvement in patient safety and quality of care,” says Mark Pelletier, RN, MS, chief operating officer, Accreditation and Certification Operations, and chief nursing executive, The Joint Commission. “We commend Naval Hospital Jacksonville for using certification to reduce variation in its clinical processes and to strengthen its program structure and management framework for patients.”

“Our Medical Home Ports (in family medicine, internal medicine, and pediatrics) have held Patient-Centered Medical Home recognition from the National Committee for Quality Assurance since 2014,” said Capt. Matthew Case, NH Jacksonville commander. “We have an amazing team of professionals, and we’re proud to now earn certification from The Joint Commission.”

Patient-Centered Medical Home standards emphasize the use of systematic, patient-centered, coordinated care that supports access, communication, and patient involvement.

The Joint Commission (an independent, not-for-profit organization) is the nation’s oldest and largest standards-setting and accrediting body in health care. Founded in 1951, The Joint Commission accredits and certifies more than 21,000 health care organizations and programs in the United States. For more information, visit The Joint Commission’s website at:

Naval Hospital Jacksonville and Navy Medicine Readiness and Training Command Jacksonville deliver quality health care, in an integrated system of readiness and health. NH Jacksonville includes five branch health clinics across Florida and Georgia. It serves 163,000 active-duty and retired sailors, Marines, soldiers, airmen, guardsmen, and their families, including about 83,000 patients who are enrolled with a primary care manager. To find out more, visit