VICENZA, Italy (Dec. 3, 2018) - The NATO Forces Fuel Coupons will officially be replaced by new NATO Forces Fuel Cards –beginning Jan. 1, 2019.
The new NATO Forces Fuel Cards will be more convenient for all DoD/NATO personnel in Italy and add an increased level of security that will help to eliminate fraud.
Locally, authorized personnel can sign up now for their new NATO Forces Fuel Card at the Army and Air Force Exchange Services (AAFES) in Vicenza, Del Din and Camp Darby. You will still use your current fuel coupons until the new fuel cards are activated on Jan. 1.
Please call AAFES Exchange for an appointment at Vicenza or Del Din at +39 0444-250-651. Patrons at Del Din can walk in to register.
Here are some of the most common questions asked:
Q: How does the NATO Forces Fuel Card work?
A: The NATO Forces Fuel Card is accepted as a payment method at ENI/AGIP stations. The card can be used directly at the fuel station by swiping or inserting the card in the point-of-sale (POS) terminal and entering your secure PIN code. Your fuel transactions will be billed to the payment method provided during registration and you will receive a bi-weekly invoice and a monthly statement. Please note that the tax-free fuel price will only be charged to your biweekly invoice if you have purchased your assigned fuel type within the limits of your monthly ration. You must use the NATO Forces Fuel Card to receive tax-free fuel. You will not be refunded if a fuel trans-action is paid for via another payment method.
Q: How do I sign up to receive a NATO Forces Fuel Card?
A: Eligible personnel at each base will be able to make an appointment at your local NEX, AAFES, or MWA outlet. Registration forms will be available online beforehand so that paperwork can be completed prior to your appointment.
Q: How many fuel cards will my family receive?
A: Each sponsor will receive one fuel card. If you have multiple sponsors in your family, you will receive one card per sponsor.
Q: How many liters of tax-free fuel can I purchase each month?
A: The ration amount and fuel type depend on the primary registered vehicle’s engine size, engine base horsepower and fuel requirement. Your monthly tax-free fuel authorization ranges from 100 liters to 400 liters maximum for automobiles, while rations for motorcycles may not exceed 200 liters.
Q: Am I required to purchase my entire ration of fuel?
A: Customers are not required to purchase the fuel ration allotment and will only be billed for liters purchased.
Q: Am I able to roll over my unused liters to the next month?
A: Fuel rations will not be rolled over month-to-month. Any unused liters in your ration will expire at the end of the month.
Q: For more information regarding the NATO Forces Fuel Cards, including A: answers to more Frequently Asked Questions, visit: https://spark.adobe.com/page/3Fs3k5LnB7d5o