Exchange Brings More Customer-Friendly Upgrades to ShopMyExchange.com

Army & Air Force Exchange Service HQ
Story by Conner Hammett

Date: 06.13.2018
Posted: 06.13.2018 10:47
News ID: 280779
Army & Air Force Exchange logo

Latest Update Further Streamlines Shopping Experience for Military, Veteran Shoppers

DALLAS – The Army & Air Force Exchange Service continues to make customer-friendly upgrades to ShopMyExchange.com, recently adding several new features that make it even easier to shop online with the Department of Defense’s largest military retailer.

The ongoing updates began last year as the Exchange prepared to extend a lifelong online shopping benefit to all honorably discharged Veterans on Veterans Day 2017. Eligibility to receive military-exclusive pricing and tax-free shopping at ShopMyExchange.com can be verified at ShopMyExchange.com/Veterans.

The latest upgrade includes text-message order updates, which notify shoppers as soon as orders have shipped and when they are delivered, and a predictive search engine that helps shoppers find what they are looking for faster than ever.

Shoppers can also now initiate product returns from the site’s My Account page, hastening the return process and eliminating the need to include a pre-printed return label with every order. MILITARY STAR® cardholders can now check their available balance on the My Account page, making it easier to take advantage of the card’s industry-low interest rate and competitive rewards program.

“We are honored to bring this next-generation online shopping experience to the military community,” said Air Force Chief Master Sgt. Luis Reyes, the Exchange’s senior enlisted advisor. “These improvements make shopping online with the Exchange easier than ever for Warfighters, military families, retirees and honorably discharged Veterans.”

Last year’s site updates added capacity for 30,000 simultaneous shoppers, introduced near-real-time inventory updates and re-engineered ShopMyExchange.com’s mobile site to adapt to all devices’ screens.

More upgrades to ShopMyExchange.com, including a redesigned shopping cart and checkout section, are expected later this year.

Facebook-friendly version: The Army & Air Force Exchange Service continues to upgrade ShopMyExchange.com, recently adding several new features that make shopping online easier than ever for Soldiers, Airmen, military families, retirees and honorably discharged Veterans. Read more: https://bit.ly/2LKP4Ti.

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Since 1895, the Army & Air Force Exchange Service (Exchange) has gone where Soldiers, Airmen and their families go to improve the quality of their lives by providing valued goods and services at exclusive military pricing. The Exchange is the 56th-largest retailer in the United States. Its earnings provided $2.4 billion in dividends to support military morale, welfare and recreation programs over the last 10 years. The Exchange is a non-appropriated fund entity of the Department of Defense and is directed by a Board of Directors. To find out more about the Exchange history and mission or to view recent press releases please visit our website at http://www.shopmyexchange.com or follow us on Twitter at https://twitter.com/ExchangePAO.

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Media Notes:

For more information or to schedule an interview with an Exchange representative please contact Conner Hammett, 214-312-2714 or hammettc@aafes.com.

Follow the Exchange:
Facebook: www.facebook.com/shopmyexchange
Twitter: https://twitter.com/shopmyexchange
Instagram: @shopmyexchange