News: MCCS answers questions during town-hall meeting
Story by Lance Cpl. Cayce Nevers
IWAKUNI, Japan - Marine Corps Community Services held a town-hall meeting for station residents at the Sakura Theater here July 25, 2012.
The meeting was organized to help station residents understand the future of the station, as well as to answer any questions or concerns the residents may have.
“The town hall meeting serves to provide education on MCCS offerings, accountability, organizational structure, funding and to provide a venue for questions to be answered in an open forum,” said Sean W. McHenry, MCCS marketing director.
Residents and MCCS employees discussed topics for everyone, including what MCCS offers aboard the station, the improvements being made to the air station and other topics such as cutbacks.
“After an overview of MCCS offerings and how MCCS fits within the air station’s organization, John E. Iwaniec, MCCS director, discussed areas of concern pulled from I.C.E. (Interactive Customer Evaluation) comments and frequently asked questions,” said McHenry. “The broad range of topics included 2011 financial data, shipping challenges, product assortment, pricing and profit margins, serving policies, 2013 funding cuts and future developments. The floor was then wide open for questions and answers.”
For the military personnel and station residents who attended the meeting, the information provided proved very informative.
“I came to the meeting because I wanted to know what was going to happen to the station,” said Lance Cpl. Phillip M. Brosseau, Marine Aircraft Group 12 fiscal clerk noncommissioned officer-incharge. “I learned what the plans for the station are and what improvements are on the way. That way, if I ever come back out to Japan, I will know what to expect.”
Many of the station residents’ concerns involved topics such as hair-cut prices, employment aboard station, bus routes, Boy and Girl Scouts’ facilities and playgrounds. Another concern was the locations of the various new sports fields.
“The information they provided at the meeting that I am curious most about is the other part of base that is approximately 15 minutes away from the station,” said Brosseau. “They are building several fields there so the youth and Marines can remain active outside of physical training.”
There were many discussions throughout the meeting and many questions and concerns brought up. The questions were answered by Iwaniec, Marine Corps Air Station Iwakuni Commanding Officer Col. James C. Stewart, and other subject-matter experts.
“The information gained during the town-hall meeting, as well as information gathered through focus groups, surveys and even word of mouth is communicated to the directors responsible for consideration in future decision making,” said McHenry.