Photo By Robert Shields | Army Lt. Col. (Dr.) Shane McEntire, a vascular surgeon at Brooke Army Medical Center,...... read more read more
JOINT BASE SAN ANTONIO, Texas, Sept. 10, 2025 – Patients have ranked 18 Defense Health Network Central clinics, providers and support staff as the "best of the best" in the Military Health System for patient experience and customer care, according to a recent Joint Outpatient Experience Survey, or JOES, quarterly report.
"Through quarterly ‘Best of the Best’ reports – informed by JOES data and beneficiary feedback -- we recognize our clinics and personnel for delivering outstanding patient experiences, fostering a culture of exceptional care across the Military Health System," said Air Force Maj. Gen. Thomas Harrell, DHN Central director and Medical Readiness Command Alpha commander. “The dedication of these teams to providing outstanding care is truly inspiring, and I am incredibly proud of their commitment to our beneficiaries and their relentless pursuit of excellence.”
Each quarter, the Military Health System uses JOES data, which measures patient experience and satisfaction during outpatient appointments, to generate a "best of the best" report. The survey requests feedback on multiple aspects of the visit, including appointment timeliness, the helpfulness of front desk personnel, provider trust and communication, medical history, access to care, and overall satisfaction with the visit.
The report highlights the enterprise's top-performing military medical clinics, providers, and clerical staff in both primary and specialty care. Notably, Brooke Army Medical Center’s Peripheral Vascular Surgery Clinic took the No. 1 ranking in the specialty care category, while Fairchild Air Force Base’s Pediatric Clinic achieved the top spot in primary care.
Congratulations to the following DHN Central clinics and personnel for ranking among the “best of the best” in the Military Health System.
Category 1: Top 20 Specialty Care Clinics (100% positive responses)
#1: Brooke Army Medical Center, Joint Base San Antonio-Fort Sam Houston, Peripheral Vascular Surgery Clinic
#9: Travis Air Force Base, Urology Clinic
#13: Brooke Army Medical Center, Joint Base San Antonio-Fort Sam Houston, Physical Medicine Clinic
#14: Scott Air Force Base, Optometry Clinic
#16: Travis Air Force Base, Occupational Therapy Clinic
Category 2: Top 20 Primary Care Clinics (97.7% or better positive responses)
#1: Fairchild Air Force Base, Pediatric Clinic
#5: Vance Air Force Base, Pediatric Clinic
#10: Luke Air Force Base, Pediatric Clinic
#11: Kadena Air Base, Pediatric Clinic
#15: Columbus Air Force Base, Family Practice Medicine Clinic
#16: Luke Air Force Base, Internal Medicine Clinic
#19: Sheppard Air Force Base, Pediatric Clinic
Category 5: Top 20 Specialty Care Clerks and Receptionists (100% positive responses)
#4: Joint Base Elmendorf-Richardson, Orthopedic Clinic
#19: Scott Air Force Base, Obstetrics and Gynecology Clinic
Category 6: Primary Care Clerks and Receptionists (100% positive responses)
#6: Brooke Army Medical Center, Joint Base San Antonio-Fort Sam Houston, Schertz Medical Home, Family Practice Medicine Clinic
#8: Brooke Army Medical Center, Joint Base San Antonio-Fort Sam Houston, SPC Taylor Burk Clinic, Family Practice Medicine Clinic
#10: Eielson Air Force Base, Primary Care Clinics
#12: Whiteman Air Force Base, Family Practice Medicine Clinic
Patients typically receive the JOES survey via email within 72 hours after an appointment but will not receive more than one survey every 90 days. It only takes about 10 minutes to fill out, but the feedback has a lasting impact on patient experience and satisfaction, Harrell noted.
"We encourage patients to complete the survey; their feedback is invaluable,” he said. "It helps us understand their experiences, identify areas for improvement, and strengthen the partnership between our healthcare teams and the communities we serve."
For more information on JOES and other Defense Health Agency patient satisfaction surveys, visit https://health.mil/Military-Health-Topics/Access-Cost-Quality-and-Safety/Health-Care-Program-Evaluation/MHS-Patient-Satisfaction-Surveys.
| Date Taken: | 09.22.2025 |
| Date Posted: | 09.22.2025 12:08 |
| Story ID: | 548930 |
| Location: | SAN ANTONIO, TEXAS, US |
| Web Views: | 197 |
| Downloads: | 1 |
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