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    Roseburg VA Office of Community Care to take care coordination reins

    Roseburg VA Office of Community Care to take care coordination reins

    Photo By T. T. Parish | The Office of Community Care at the Roseburg VA Health Care System will begin taking...... read more read more



    Story by T. T. Parish 

    Roseburg VA Health Care System

    The Office of Community Care at the Roseburg VA Health Care System will begin taking control of care coordination for enrolled Veterans beginning February 3.

    Currently, TriWest Health Alliance, a third-party administrator of the Patient Centered Community Care contract for RVAHCS handles all care coordination for Veterans enrolled here. Under the MISSION Act of 2018, OCC will take control of all patient care coordination by mid-Spring, according to Rocky Phillips, the OCC Director with RVAHCS.

    “This is something we hope will streamline care when our Veterans access services in the community,” said Phillips. “In order to modernize our referral and claims processing, RVAHCS will be transitioning from the Fee Basis Claims System to the new Health Share Referral Manager system at the same time as we resume care coordination requirements from TriWest.”

    According to the VA website, “VA provides health care for Veterans from providers in your local community outside of VA. Veterans may be eligible to receive care from a community provider when VA cannot provide the care needed. This care is provided on behalf of and paid for by VA. Community care is available to Veterans based on certain conditions and eligibility requirements, and in consideration of a Veteran’s specific needs and circumstances. Community care must be first authorized by VA before a Veteran can receive care from a community provider.”

    After OCC at RVAHCS assumes full care coordination, Veterans should expect more hands-on involvement from care coordinators, according to Phillips.

    “With OCC resuming the care coordination responsibilities, we will greatly improve our Veterans experience by removing the third party from the referral process, and by preventing unnecessary delays due to contractual requirements or other limitations,” said Phillips. “OCC will be able to work with all our community providers to ensure we find the best possible solutions for referring Veterans to them.”

    To reach the Office of Community Care in Roseburg, Veterans and beneficiaries may call (541) 440-1296. To learn more about the MISSION Act and how it improves Veterans’ access to care, visit

    Point of contact for this release is Tim Parish, Public Affairs Officer, Roseburg VA Health Care System;; 541-440-3026.



    Date Taken: 01.29.2020
    Date Posted: 01.29.2020 12:04
    Story ID: 360833
    Location: ROSEBURG, OR, US 
    Hometown: BROOKINGS, OR, US
    Hometown: EUGENE, OR, US
    Hometown: NORTH BEND, OR, US
    Hometown: ROSEBURG, OR, US

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