Photo By Jenae Jackson | Aviation Operation Data Analysts, John Jordan and Alicia Hughes, review metrics on the...... read more read more
In an effort to increase readiness, NAVSUP Weapon Systems Support (NAVSUP WSS) aligned and modernized core business practices and introduced a new Operating Model (Op Model) to evolve how the command provides program and supply support to the Fleet.
Three Integrated Weapon System Teams (IWSTs) piloted the initial Op Model concept in early 2019, and in April that same year, it was established across all aviation and maritime platforms. The pilot initially involved physically co-locating IWSTs with contracting divisions. This allowed for better balancing of competing priorities and enabled cross-functional collaboration between those divisions, breaking down process barriers.
“We are making sure that we are in alignment with the Naval Sustainment System-Aviation (NSS-A) initiative to work more efficiently, and we have done some internal process improvements to ensure we are mission ready,” said Rear Adm. Duke Heinz, commander, NAVSUP WSS. “Our new Op Model is enabling us to be more proactive, collaborative, accountable and action-focused.”
Tactically, the Op Model concept expanded to provide NAVSUP WSS with a new, more structured cadence of engagements and a variety of innovative digital tools to complement these sessions. Comprised of three parts, the Op Model includes Production Standups (PSs), Readiness Acceleration Boards (RABs) and Readiness Focused Stand-downs (RFSs).
PSs are daily, action-oriented meetings held with working level subject matter experts from an IWST, contracting team and Defense Logistics Agency (DLA). The teams utilize a “PS Tracker” tool that combines various data sources to provide visibility and updated information on priority Unfilled Customer Orders (UCOs) and purchase requests, enabling a more productive discussion of high priority parts and contracting status. PS meetings are a critical part of the Op Model since they drive action to the RAB and RFS.
The RAB serves as an escalation path for issues that cannot be resolved in a PS. It is a forum for NAVSUP WSS and DLA senior leadership to address the hard issues and overall IWST health using the “RAB Dashboard” tool, which combines key performance metrics and action items. The combination of the PSs and RABs leads to enhanced basic business performance by highlighting and solving some of the oldest and most complex issues.
“Our goal is to increase transparency and velocity in decision making, and have solution-focused communication at all levels,” said Capt. Mike York, director of aviation operations, NAVSUP WSS. “Having leadership involved and engaged in the RABs has empowered our inventory managers and contracting specialists to become more innovative in their decision making and think outside the box.”
In addition to PSs and RABs, IWSTs run reoccurring “health checks” through RFSs, where stakeholders form a “tiger team” to brainstorm and solve specific issues affecting readiness.
Teams have tackled many important issues during recent RFSs, to include reducing ghost Casualty Reports (CASREPs), identifying past due vendors and reallocating retail stock. By “standing down” and getting all of the experts in the same room, reoccurring issues are resolved much quicker. Data analysts are also heavily involved in RFSs to ensure solutions are actionable and sustainable.
To date, the Op Model has proven to be an effective new business practice. NAVSUP WSS has realized several improvements in readiness metrics, to include reductions in high priority backorders, CASREPS, UCOs and contract administrative lead-time as well as an increase in Mission Capable aircraft.
NAVSUP WSS is one of eleven commands under Commander, NAVSUP. Headquartered in Mechanicsburg, Pennsylvania, and employing a diverse, worldwide workforce of more than 22,500 military and civilian personnel, NAVSUP's mission is to provide supplies, services, and quality-of-life support to the Navy and joint warfighter. Learn more at www.navsup.navy.mil, www.facebook.com/navsupwss and https://twitter.com/navsupsyscom.
| Date Taken: | 01.22.2020 |
| Date Posted: | 01.23.2020 17:14 |
| Story ID: | 360163 |
| Location: | PHILADELPHIA, PA, US |
| Web Views: | 155 |
| Downloads: | 0 |
This work, New operating model transforming NAVSUP WSS’s business practices, by Jenae Jackson, identified by DVIDS, must comply with the restrictions shown on https://www.dvidshub.net/about/copyright.
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