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    Kenner invites patients to attend forum, Patient and Family Advisory Council



    Story by Lesley Atkinson 

    Regional Health Command-Atlantic

    FORT LEE, Va. -- Kenner Army Health Clinic is inviting its beneficiaries to assist with providing guidance on how to improve patient care and satisfaction with a new Patient and Family Advisory Council forum on Feb. 13 at 4 p.m. in Kenner’s first floor break room. Refreshments will be available.
    The PFAC’s mission is to integrate the patient’s perspective into the Kenner problem resolution process, said Matthew Dias, deputy to the commander for quality and safety at Kenner. “We are searching for current or past patients and family members to provide us with their perspective along with assisting Kenner staff with incorporating process improvement initiatives.”
    Dias explained the purpose of the forum is to get everyone together to discuss roles of the advisory council. Interested attendees will be able to fill out an application there. Once approved, the selected council members will establish meeting timelines and methods for providing input and recommendations.
    As an advisor, the PFAC will be presented with patient submitted concerns, suggestions and complaints. The respective department or clinic will discuss the issue and limitations with the PFAC to solicit recommendations for improvement or means to prevent future issues by:
    • Identify patient and family needs and concerns,
    • Provide feedback on current systems and processes in the clinic,
    • Provide feedback on improvement initiatives and even generate new ideas, and
    • Serve as advocates to integrate patient-centered care across the institution.
    The benefits of the joining the PFAC is to opportunity to become advocates for patient-centered healthcare at Fort Lee and to get a better understanding of the healthcare system. This also will help develop relationships with other members on the council.
    “The end goal of the committee is to recommend solution to known issues and provide a patients’ point of view to improving initiatives,” added Dias. “Patients and their families are often the most knowledgeable members of the care team, which can offer unique perspectives and valuable feedback regarding the standard of care they received. Although Kenner staff are focused on providing high quality and safe care, we feel it is essential to gain the patient advisory group’s insight to our business.”
    For additional details, contact Trudy Corbett, patient advocate, at 804-734-9512



    Date Taken: 02.01.2019
    Date Posted: 07.19.2019 10:40
    Story ID: 309149
    Location: FORT LEE, VA, US 

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