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    Shipping Upgrades Make Spirits Brighter for Exchange Shoppers

    Ship-from-Store at the KMCC Exchange

    Courtesy Photo | The Exchange's Ship-from-Store model is a win-win for the shopper and the...... read more read more



    Story by Alexandra Pirkle 

    Army & Air Force Exchange Service HQ

    DALLAS – The Army & Air Force Exchange Service has worked tirelessly to upgrade its shipping processes in preparation for the busy holiday season.

    A order—from purchase to delivery—currently takes an average of 2.8 days, with 95 percent of orders being shipped from the fulfillment center on the same day the order was placed.

    The Exchange hopes to cut down that time even more by shipping from the nearest Exchange store when possible. This Ship-from-Store model is a win-win for the shopper and the organization, as it decreases the distance between shopper and merchandise and streamlines the process for the organization, which reduces cost and generates additional earnings for essential Quality-of-Life programs serving the military community.

    “The Exchange is committed to providing the best service to its shoppers year-round,” said Col. Douglas Vallejo, deputy director, Logistics. “We are implementing new processes and practices daily that will continue to add value to shopping online with the Exchange, especially as the holidays approach.”

    Of the 122 Exchange main stores, 62 percent are participating in the Ship-from-Store program.

    The Department of Defense’s largest retailer has invested nearly $27 million in optimizing its supply chain since 2013, including more than $900,000 in improving product flow through three of the Exchange’s distribution centers: Dan Daniel in Newport News, Va., Waco in Waco, Texas and West Coast in French Camp, Calif.

    For CONUS shoppers, recommends ordering by Dec. 14 for regular ground shipments and Dec. 19 for priority shipments to arrive in time for the holidays.

    Facebook-Friendly Version: How has the Army & Air Force Exchange Service prepared for the holiday shopping season? Read more:

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    Since 1895, the Army & Air Force Exchange Service (Exchange) has gone where Soldiers, Airmen and their families go to improve the quality of their lives by providing valued goods and services at exclusive military pricing. The Exchange is the 61st-largest retailer in the United States. Its earnings provided $2.4 billion in dividends to support military morale, welfare and recreation programs over the last 10 years. The Exchange is a non-appropriated fund entity of the Department of Defense and is directed by a Board of Directors. The Exchange is a 50th Anniversary Vietnam War Commemorative Partner, planning and conducting events and activities that recognize the service, valor and sacrifice of Vietnam Veterans and their families in conjunction with the United States of America Vietnam War Commemoration. To find out more about the Exchange history and mission or to view recent press releases please visit our website at or follow us on Twitter at


    Media Notes:

    For more information or to schedule an interview with an Exchange representative please contact Alexandra Pirkle, 214-312-2143 or

    Follow the Exchange:
    Instagram: @shopmyexchange



    Date Taken: 12.14.2018
    Date Posted: 12.17.2018 11:27
    Story ID: 303890
    Location: DALLAS, TX, US 

    Web Views: 101
    Downloads: 0