Photo By Staff Sgt. Elijaih Tiggs | SrA Joshua Fleek, 319th Medical Group x-ray technologist, and Maj. Corby Heyne, 319th...... read more read more
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The 319th Medical Group has been chosen to pilot a new Patient and Family Engagement Initiative created by the Air Force Medical Service.
Maj. Corby Heyne, 319th Medical Group medical information systems and resources flight commander, will act as the Patient and Family Engagement coordinator as the 319th MDG joins with seven other medical treatment facilities to provide higher-quality service to patients and families.
“Research that shows the more engaged people are with their care plan, the better the outcomes they experience,” said Heyne.
Heyne said the initiative will be implemented through various outlets including Patient Engagement Functions where patients can provide feedback and assist in creating solutions alongside the 319th MDG staff.
“Patients can expect us to listen, engage, hear their concerns, and to remedy any situations we can remedy,” said Heyne. “When patients come and discuss issues, they will have direct input on what we do here.”
Heyne said he also wants to start a medical Right Start program to show in-processing Airmen the facility and explain the services provided instead of only giving briefings about the 319th MDG.
“We want our patients to know when they come through the door we care about what they are looking for, we care about them having a healthy outcome and we are going to provide them with safe-quality health care,” said Heyne. “They can trust us to do those things.”
Col. Beth Sumner, 319th MDG head nurse, believes this initiative will benefit the base and the Airmen.
“This is part of our journey to be a high-reliability organization,” said Sumner.
Sumner said that placing patients at the center of health care will improve patient care, patient safety and it will transition the facility to be at zero harm.
Heyne sees this initiative as a benefit to One Grand Forks.
“If we want our patients to experience healthy outcomes we have to engage them,” said Heyne. “If we do that, suddenly we have a healthy base where people’s morale and welfare are improved because they are healthier and they feel better.”
| Date Taken: | 10.28.2016 |
| Date Posted: | 11.17.2016 16:27 |
| Story ID: | 215019 |
| Location: | GRAND FORKS AIR FORCE BASE, ND, US |
| Web Views: | 99 |
| Downloads: | 0 |
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