Photo By Quinn Jacobson | The Air Reserve Personnel Center on Buckley Air Force Base, Colo., began referring...... read more read more
AURORA, Colo. - As most service members would attest to, waiting for records is tedious when the delay can be up to 14 business days. With that in mind, the Air Reserve Personnel Center here began referring customers to the new eBenefits website, an automated records retrieval portal managed by the Department of Veterans Affairs, which expedites members’ requested documents within hours.
“eBenefits is simply amazing,” said Master Sgt. Amy Szpak, ARPC NCO in charge of the careering service team. “It replaced having members submit a Standard Form 180 to request their military record and possibly waiting 14 business days to receive it. A veteran, retiree or a participating member has access to manage their benefits at the click of the mouse.”
In March 2007, the President's Commission on Care for Returning Wounded Warriors was established by Executive Order 13426. The Commission recommended the creation of a web portal that would provide service members, veterans, their families and authorized caregivers with a single sign-on, central access point to clinical and benefits information.
eBenefits is the result of the Commission's recommendation.
“We want our Airmen focused on the mission. If they are scrambling around for documents, their focus is not where we want it,” said Brig. Gen. Samuel "Bo" Mahaney, ARPC commander. “Everything we do at ARPC is about optimizing personnel service delivery to achieve an effortless customer experience - an experience that does not unnecessarily take Airmen away from their primary tasks. Investing just a few minutes to register for an eBenefits Premium Account eliminates delays, secures the precise documents needed, and gets our Airmen back to the mission.”
To access their complete record, members can log in to www.ebenefits.va.gov. eBenefits is a secure site that’s easy to navigate, Szpak said.
“Members will have to register for a premium account. It’s important for members to know, they must be in DEERS in order to create an account.” Szpak said. “If the member has a Common Access Card, they may simply log in with their CAC. Once the account has been established, the member will have continued access to the website to retrieve their master personnel record.”
Szpak added members may request their entire record or just specific documents.
“Since this is a VA sponsored website, we do not have any visibility over errors that one may encounter,” she said. “The eBenefits help desk would be the point of contact, and they are very helpful in assisting to find out what is wrong.”
To contact the eBenefits help desk, call 800-983-0937.
“It’s also important customers know ARPC does not maintain medical records,” Szpak added. “Those are maintained by the Department of Veterans Affairs Records Management Center in St Louis."
For information regarding medical records, call 888-533-4558.
| Date Taken: | 08.19.2015 |
| Date Posted: | 08.19.2015 17:08 |
| Story ID: | 173636 |
| Location: | AURORA, CO, US |
| Hometown: | AURORA, CO, US |
| Hometown: | BUCKLEY AIR FORCE BASE, CO, US |
| Hometown: | DENVER, CO, US |
| Hometown: | ST. LOUIS, MO, US |
| Web Views: | 48 |
| Downloads: | 0 |
This work, Reserve members obtain records sooner via website, by TSgt Rob Hazelett, identified by DVIDS, must comply with the restrictions shown on https://www.dvidshub.net/about/copyright.
No keywords found.
LEAVE A COMMENT