Photo By Jason Bortz | Wanda Ward, a pharmacy tech at Naval Hospital Pensacola, fills a prescription for...... read more read more
PENSACOLA, Fla. - Naval Hospital Pensacola’s Pharmacy has recently implemented new options for TRICARE beneficiaries to improve customer satisfaction and help reduce wait times.
Beneficiaries picking up new prescriptions at the Main Pharmacy in the hospital now have three options available to them.
Prescriptions can be dropped off or activated, and beneficiaries can return any time after two hours to pick up their prescriptions.
Beneficiaries choosing this option can proceed immediately to Window 6 to pick up their prescriptions after the two hours without standing in the normal line and do not need a ticket.
Beneficiaries can also select to pick up their prescriptions at the Satellite Pharmacy the following business day after 1 p.m. The Satellite Pharmacy is located next to the Navy Exchange and Commissary and has a drive-thru window for prescription pick up. The Satellite Pharmacy will also now accept prescriptions at the drive-thru window. Prescriptions dropped off at the Satellite Pharmacy will be available for pick up after two hours or the next day.
If beneficiaries are unable to return to either the Main or Satellite Pharmacy after the two hours or the next business day, prescriptions will be held for 14 days.
The final option available is to wait in the Main Pharmacy’s lobby for the prescription to be filled. The average wait time for prescriptions is 10 to 15 minutes for active duty service members and 20 to 30 minutes for all others, though wait times can fluctuate.
“We wanted to give our beneficiaries options to pick up their prescriptions,” said Cmdr. Ben Schwartz, department head, NHP Pharmacy. “We know everyone’s time is valuable, and we try to do everything we can to reduce wait times and provide outstanding customer satisfaction.”
As one of the busiest pharmacies in the Navy, the pharmacy fills approximately 3,000 prescriptions a day. The pharmacy also supports the hospital’s 10 branch clinics in five states.
“We have a very busy pharmacy,” said Schwartz, “but we still want to provide efficient service to our beneficiaries. The most important part of our job is safety. We have to ensure prescriptions are correct and that they are safe for our beneficiaries to use, but patient satisfaction also very important to us because we have the world’s most deserving patients.”
The pharmacy also recently began accepting electronic prescriptions from civilian physicians. An electronic prescription is a computer generated prescription sent by a health care provider through a private, secure and closed network to a pharmacy. The prescriptions are not sent through the Internet or as an e-mail, so a patient’s personal information is safe. Electronic prescriptions will not be filled until a beneficiary arrives at the pharmacy to pick them up, and beneficiaries will have the same options for normal prescriptions.
Both the Main Pharmacy and Satellite Pharmacy are available to all TRICARE beneficiaries. The Main Pharmacy is open Monday – Friday from 7:30 a.m. to 6 p.m. The Satellite Pharmacy is open Monday – Friday from 9 a.m. 6 p.m. and Saturday from 9 a.m. to 3 p.m. The drive-thru window at the Satellite Pharmacy opens at 8 a.m. Monday – Saturday. For more information, please contact NHP’s Pharmacy at 850-505-6640.
| Date Taken: | 06.15.2015 |
| Date Posted: | 06.15.2015 16:29 |
| Story ID: | 166705 |
| Location: | PENSACOLA, FL, US |
| Web Views: | 1,907 |
| Downloads: | 1 |
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