Call us first

Photo By Petty Officer 1st Class James Stenberg | Hospitalman 3rd Class James Simmons, Family Medicine, Naval Hospital Pensacola, answers a question from a beneficiary Feb. 3. The hospital encourages beneficiaries to contact their Medical Home Port Team by either telephone or secure messaging (RelayHealth) because many symptoms or services can be addressed without even setting foot inside the hospital.  

PENSACOLA, FL, UNITED STATES

02.10.2014

Story by Jason Bortz 

NMRTC Pensacola

PENSACOLA, Fla. - Finding the time to visit Naval Hospital Pensacola for an appointment is not always easy for enrolled beneficiaries, even with same day appointments offered at the Medical Home Port Teams.

To assist beneficiaries who may have a difficult time scheduling appointments or who are looking for a more convenient method to receive healthcare, the hospital encourages beneficiaries to contact their Medical Home Port Team by either telephone or secure messaging (RelayHealth) before making an appointment online because many symptoms or services can be done without even setting foot inside the hospital.

“We are here if a patient would like to make an appointment, but that is not always necessary,” said Cmdr. Carolyn Rice, director of Medical Services. “Many symptoms or requests can be addressed by either telephone or RelayHealth.”

Symptoms such as those associated with colds, sore throats, diaper rash, pink eye and urinary tract infections can usually be treated without visiting NHP. Some prescriptions can be assigned or refilled and even school sport physicals can be completed if the child has been seen within the last few months by their Medical Home Port Team.

“We have nurses and staff that can assist patients by telephone or RelayHealth with some symptoms without making an appointment,” said Lt. Kristel Ramsay, division officer, Internal Medicine Clinic. “This can save the patient time.”

The Medical Home Port Teams can also provide lab results over the phone or by RelayHeath.

“Our goal at Naval Hospital Pensacola is to provide the best healthcare to our patients that we can,” said Rice. “Whether that is here, at one of our Medical Home Port Teams, by telephone or RelayHealth, we do our best to provide that care in an efficient and convenient manner.”

To contact one of NHP’s Medical Home Port Teams, please call 505-7120 for Family Medicine, 505-7122 for Internal Medicine or 505-7121 for Pediatrics. To sign up for RelayHealth, please visit www.relayhealth.com and click on register.

• Date Taken: 02.10.2014
• Date Posted: 02.10.2014 08:54
• Story ID: 120373
• Location: PENSACOLA, FL, US