News: TRICARE Online brings options to patients
Story by Jason Bortz
NAVAL HOSPITAL PENSACOLA, Fla. -- TRICARE beneficiaries have a new option to make receiving medical care even easier at Naval Hospital Pensacola and its Branch Health Clinics. TRICARE Online (TOL) provides information and tools to assist beneficiaries with a variety of health care needs that can be accessed 24-hours a day from anywhere with the Internet.
"TRICARE Online is another tool to empower our patients to have the ability to schedule an appointment, review their lab results, renew a prescription refill or connect to RelayHealth and ask their provider a question through one portal,” said Cmdr. Michael Kohler, director, Health Care Business, Naval Hospital Pensacola.
Patients of Naval Hospital Pensacola can still obtain all of these services by contacting their provider or Medical Home Team, but TOL does provide an online option that many patients may find useful.
To use TOL, users must login at www.tricareonline.com with a Department of Defense Common Access Card (CAC), a Defense Finance and Accounting Services (DFAS) myPay login information or a DoD Self-Service Logon (DS Logon). Patients without a CAC, myPay account or an existing DS Logon can create a DS Logon as long as their information is located in the Defense Enrollment Eligibility Reporting System (DEERS).
Once in TOL, patients will find a variety of helpful health care services that are easy to use.
The prescription refill option allows patients to request refills for existing medication, check the status of prescriptions or link to TRICARE’s pharmacy program. Patients can also schedule an appointment, set reminders and cancel appointments from the comfort of home or a mobile device. Sponsors can also make appointments for their family members with TRICARE Online.
Patients need to be aware that some clinics may not support online appointments yet, but most of them do. Please contact your provider or Medical Home Team if you have questions.
Another great feature of TOL is the Blue Button. The Blue Button allows patients to have access to their personal health data such as outpatient medication profile, allergy profile and current medications available for refill. The Blue Button will also show some laboratory results, though patients should contact their provider for an explanation of the results.
When a patient needs to contact their provider, TOL allows for secure messaging between a patient and provider through RelayHealth. RelayHealth is a secure and HIPAA-compliant portal that allows patients to ask specific questions to their provider. Of course, patients can still call or schedule an office visit with a provider.
“TOL will expand the opportunity for our patients to have immediate access to many questions or needs they may have with their healthcare and the ability to work around their lives whatever the time of day," said Kohler.
For more information about TRICARE Online, visit www.tricareonline.com or talk to your provider or Medical Home Team.